Ordering on line was not difficult Ordering on line was not difficult. I called the following day, making sure everything went through correctly, they mentioned 2-3 days for a response from shipping. Day 2 shipping emailed me regarding shipping. Very efficient.

Grayson Luxury Support is Great! Grayson Luxury offered an executive desk I had wanted to purchase for a price lower than others. However, I needed an inside home delivery through a narrow door. Michelle in Support took care of all the details and made the arrangements. Her help and professionalim are greatly appreciated. Sincerely, George

Better deal online than from sales associate. I ordered a table online and then got an email stating it was out of stock. The sales associate offered some alternatives. I explained the dimensions I was looking for and she said they had nothing else to offer. I found an alternative on my own and she quoted me the full retail price despite a current sale that this item was eligible for. I explained that it should be discounted but she needed to doublecheck before getting back to me. Meanwhile, weeks had passed since my initial out-of-stock purchase and I still didn’t have my credit card refunded for over $2K! I was finally told that she would give me the sale price plus shipping on the replacement table. I declined to proceed as I didn’t feel comfortable with a second transaction before I had received a refund on my first purchase. The next day I received my refund and went back to look at the same table. Now it was priced even lower than she had quoted me with the sale. Seems like their sales associates are playing games.

HORRIBLE SERVICE & DECEPTIVE COMPANY I received a cocktail table that is unfinished. I have not heard from the company as of yet. They are not responding to emails. They admitted the cocktail table is unfinished yet they are not fixing the issue. The top of the table in the photos shows that there is a glass top and leather material on the top part however, the table that was sent is unfinished and contains black fabric.

Responsive Had to contact the company to find out the estimated delivery date. Received an email with all of the info that I needed.