I still don’t have my product I ordered -

Very helpful customer support. -

Awesome for your unsmart blinds :) We installed the ryse smart system and we love it. It was fairly easy to install and configure using the app. It required some attention and measuring in order to ensure the device is in the correct location to work properly. So many advantages we are excited about: *a fabulous way to transition your custom made shades into smart shades you can control from your phone *the device is fairly small with sleek design *voice control available if you purchase the bridge *routines available to set up - i.e. you could be awaken by your smart shades or they open/could close at a certain time of the day A few notes and suggestions: * The instructions when it comes to the 3 different position of placement of the device were a little unclear and the hardware provided for plaster walls was not picked out correctly. * There was a small part you have to take out in order to place the chain into the device that had to be replaced back to keep the chain from wobbling - the instructions were clear about removing it, but not about replacing it. * I wish the bridge came with the device, or even better we would love if if it was embedded in the unit.

Great Product with a Few Kinks to Work Out The product installs easily, and it's kind of amazing to watch it in action. The app seems "buggy", however, and I had to try many, many times to connect the bridge to the app, despite following the directions carefully. I'm still not sure what was different the time it finally connected. I must have timed out and hit 'refresh' 30 times before it worked. Overall, it's a very nice addition to the suite of smart home products that I'm connecting to my Alexa devices. I ordered one just to test it out, and I've already decided to order two more units. I was very happy to know that I don't have to recalibrate the upper and lower shade position each time I charge the battery. I'm sure these products will be refined over time. Since they are rather pricey, I hope Ryse will offer a substantial discount to current customers when they eventually release the next generation of smart shade devices.

Great experience with the website Great experience with the website, selecting products and the check out process. Email update on shipping was on point. Welcome emails on how to get started where a plus also. Good job to the company so far. Now I just wish you would make more products to control various types of curtains and blinds.