already desilvering Two month old mirror is already badly desilvering

Worst Service Ever - Don't look at them! I appreciate the reply form Grand Mirrors - unfortunately the case is a bit mixed - the chip occurred after taking the mirror down several time in order to provide a video and pictures. The owner did it and as was explained a 48x48 mirror is not easy to take down several times. The issue was and still is the electrical from the start - the lighting would not work. after nearly of year of back and forth the company would not provide further support - too bad as the we love the quality of the mirrors - now I need to look for an alter solution. Purchased two LED lighted mirrors about 4 feet by 4 feet fro a new house. Both look great. One worked as expected. The other worked fine at first and then had problems after one month, light would dim and go out. Contacted service which after 65 emails in total (you cannot speak to anyone) where they instructed me to replace parts (wiring) which they supplied - this happened twice over the nearly one year of interactions. They expected the customer to remove this size mirror, do the work of electrician (which i am not) and eventually could not get the mirror working - after which they said it must be an installation issue (not sure how they could deduce this with only seeing videos I sent), they refused to send a service technician or send shipping materials to send the mirror back to the repair center in CA (which I had to ask for), and then wanted to sell me another mirror at a discount rather than replacing. Asking the customer to replace / splice wiring is never a good idea when the problem cannot be identified. I must resort now to small claims court as one mirror works and the other does not. If you are looking for a lighted mirror - Find another supplier!

Grand Mirrors is the worst company I… Grand Mirrors is the worst company I have ever had to work with. That is saying a lot as I have rehabbed over 30 buildings. Five out of six custom mirrors have failed and Grand Mirrors has refused to repair them. GM sent some new power supplies, of which I had to pay to have installed, but the the power supplies only worked with 2 of the mirrors. I have 3 mirrors currently not working. I have been getting the run-a-round from GM for two and a half years. DO NOT USE GRAND MIRRORS unless you want an inferior product and a lot of frustration!