Excellent customer service! Excellent customer service and efficient in dealing with issues that might have happened. Got my parcel re-sent as it got damaged from the person delivering and the company re-sent the good at no extra charge and gave me a discount on my next purchase! Very nice of them!

THE PRODUCT I ORDERED IS ACTUALLY A KNOCK-OFF OF LUMIO LIGHTS This company has the worst customer service you could imagine. In fact, there really is no customer service at all-- just broken links and many automated responses from a computer, unread by any company person who is not a bot. It was not clear to me when I ordered I was doing business with a so-called "company" in China. More than half the reviews online about this company are written by the same person under different user IDs. Scam reviews. AVOID THIS COMPANY IF YOU CAN'T AFFORD TO LOSE MONEY WRECKLESSLY. Order from them if you don't care about wasting time and resources.

BUYER BEWARE BUYER BEWARE! This has been one of the worst online ordering experiences I've ever had. I ordered something in early January, and not only has it not come, but the shipping details have not been updated since 1/31 (3 weeks ago). I have reached out to them several times, and they keep on giving me excuses. The advertised 100% customer service guarantee or your money back, and they did not honor that, as I have asked to cancel my order but they will not do so.

Never again High shipping fees, for the little Dragon baby costume I had to pay an additional 35€ because the package came from Tokyo. When I read their story one facebook, I wrongly assumed they’re working with high quality local firms. The product looks totaly different on the webshop photo - real : on the webshop something exclusive, real cheap material in a big production. When I mailed them, they had a solution: send the costume back to Tokyo (read: pay another 35€) to get 35 back...

Be very careful Be very careful! I was sold a set of 6.5 inch plates for $37 and received only one. They will refund me the money after I return it to Hong Kong. Although it’s shipped from a US address, it is a Hong Kong company. The postage will cost me more to send it back and they are not covering it. Do not buy from this site!!!! It’s not ethical in many ways! Art + Interior site looks great but is super misleading and unresponsive.