Item arrived broken I am hoping to resolve this issue but until that time I have to give a low rating. The item I ordered came broken. I have called and sent and email to Music City Gifts and am hoping to hear from them soon with instructions on how to return the item and receive a refund.

delivery is way to long Hi, This is my first time using this site, I've placed in order on the 31 Jan and my package said it won't be deliver until the 12 Feb. I think the delivery is taking way to long to arrive.

Great customer service and products! I have ordered a few things from here, and never had any problems. The site is easy to use and offers great deals on my Trail of Painted Ponies figurines. I received one item that was slightly damaged, and when I called, they did not have another on hand to replace it so they just substituted the next figurine on my list, even though it cost a few dollars more. The lady I spoke with on the phone was very apologetic and eager to make me happy again. I was bummed they didn't have the same figurine, but that will not stop me from shopping here agian.

Would not order from this site again!!! I ordered from this site once, received my item damaged and sent it back. No, I did not read or see the disclaimers to not send back a damaged item, so after 3 weeks of the store having received the item and having had ample time to claim the insurance, they call & rudely insult and berrate me. Not cool!! What would I want with a damaged item and why in 3 weeks did you not claim the insurance on the item?? What would I have to talk to your insurance company for?? Absolutely no reason!! So disgusted with the service and will never order from this site again!!! I still have yet to receive a refund!! Worst experience ever!!!

Good Quality Products I have order from you several times. This is the first time I have received my merchandise without having to e-mail you about not receiving it!