Poor customer service I ordered a copper range hood from them. You cannot speak them them, it must be done via email. They say this is to insure there are no errors. I gave then the model number of the fan insert. They made the range hood for an insert that was 6 inches deeper, x 48 inches. They said they were sorry, and would pay for me to have a local fabricator make a stainless steel insert to make up the difference. When I sent Rustic house the invoice for the stainless steel, they never paid it. The hood is beautiful, but very unprofessional that you can't speak to any one. Ever Mike

Decided not to order from here Decided not to order from here . I emailed questions about an item and got a rude reply with very matter a fact wording. Ami was still left with many of the same questions. If it starts bad it will end bad. They may want to work on customer service and having more information on the product if they don’t want to be asked questions

I bought 7 faucets...1 didn't work... I bought 7 faucets...1 didn't work.... after 10+ calls and the run around.... they said it was past the year warranty..... I bought to rough in during construction.... there was no way to know.... now I need to replace with no refund!!! Stay away!!!!! Worst customer service ever!!!!

0 stars 0 stars. Do not do not do not order from this company. Wow what a headache. The worst customer service I’ve ever experienced. We paid $700 to ship our custom hood to us and when we opened it- DAMAGED- Each email to and from them I am more and more surprised by the lack of customer service. This isn’t our problem we didn’t ask for a broken range hood and poor packaging when shipped now we are having to find a repairman and they are taking zero responsibility.

The 'custom' range hood was delivered 3 inches small with a non working fan blower These guys are the worst and I highly recommend you pay the extra few hundred dollars and have something made in the US.... The shipped me a hood that was 3 inches narrower than spec'ed out with a blower that doesnt work and their response was basically oh well.... If you want to return the fan for warranty it is returned at your expense. Gotta love a $3000 mistake... Never again, and you should make the same mistake as I did. VERY disappointed not only in the quality, but in the customer service.