Unhappy Didn't receive package, got an automated email when I ordered stating I would receive my package 10/21 days (sometimes SOONER). Contacted them when I didn't receive my order in that time frame and was told it would be 10/21 days (Sometimes LATER). Still haven't received my package nor an update. This was my first time ordering from this person and it will be my last. So after doing some research, I've noticed many complaints and this company also have an "F" on the BBB website.

I have used these candles in the past… I have used these candles in the past and the product is wonderful- I’m rating this a 1 because I purchased and paid for candles on June 12,2023 and it still hasn’t been shipped! They don’t answer phones- I did send an email which they responded 7 days later telling me it typically takes 10-21 business days to ship…. My package was at 23 business days still not shipped now I’m at 32 business days and 7 weeks! I would Wasern to be cautious- feels fishy.

The candles are really nice on material… The candles are really nice on material and presentation not doubt about it. But the service take so long. I have to send a message to find out about my Oder. I already have it. Also I request the book for instructions. But it’s not on the box of the candles. So I have to read it on the computer. Is no very convenient but I have no choice. That’s the reason I give a 3 stars rate.

You got to do better with packaging… You got to do better with packaging your products. I received the oils and they literally spilt all over the inside of the box and the box was leaking when I received it. Also I have bought the soufflés in the past and they melted down in because of the heat (ordered during summer months) and made them smell funny. Please start packaging our orders with better quality and consideration to outside temperatures. The oils need to be sealed better, the small black shipping bag didn't keep the product from seeping out.

Everything I buy works Everything I buy works trust me guys/ladies you would not regret it And honestly I’m so glad to have ran across ms lala ig page back in 2019 I’ve been using her products ever since she is the best