Cedar Ridge Homes Ken phoned right away after I placed my order online, to make sure I was ordering the right product for my project. Saved me time and money from ordering wrong parts! Ken's customer service was top notch!! Kudos to Ken and the staff at Assured Lock and Door Hardware.

It was a pretty smooth transition … It was a pretty smooth transition dealing with the vendor, however since they use UPS as a shipper to Canada it is a nightmare. Charging extra fees and making the experience regrettable.

simplex 5 key button lock They offered above and beyond customer service. They took the time to call and make sure I ordered exactly what I needed instead of assuming I I considered all options of this model. It was very helpful, and I had not in fact considered what they told me. They knew the product well and informed me so I could make the right decision based on my facility needs.

Easy to do business with This company was fantastic with my problems. I needed new keys for lockers and didn't know which ones. Kenny gathered as much information as he could and was able to obtain the keys needed . He was extremely friendly and pleasant. All he assured me he would do was done .... and I didn't have to wait long. Response time for call back was fast. I definitely would recommend assured lock to anyone. Sarah~ a very satisfied customer!!!

Received follow up invoice in a timely … Received follow up invoice in a timely manner. It's been two weeks since my order and still haven't received tracking number for my client. I requested it twice.