The item I ordered was a special order … The item I ordered was a special order and oviously not in stock. I missed a call from them and I emailed them back to see if there was a problem. They informed me the item had to be ordered however I needed it within a day. They refunded the full amount, no problems. Great Customer Service. Thank You

Ordered product (triangle truss) mid… Ordered product (triangle truss) mid December, received one email indicating delay issues with vendor, asking if alternates might work. Gave info as to specifics, received a reply indicating Joseph would call me with further info. No calls, also no response to follow-up emails requesting updates. I am 2 weeks out from must-have and no inkling whether I will receive this or any alternate product. .

Ordered a product on backorder Ordered a product on backorder, the folks at Farralane were all over it, emailed and called me to give updates. Great customer service! -Mike Davidson

I have used Farralane for a while now… I have used Farralane for a while now and they have always been very helpful in getting me exactly what I need in a timely manner.

Farralane went above and beyond with… Farralane went above and beyond with helping me plan, order, and set up my DMX color changing lighting on my new building!