Excellent customer service When we received our order it didn’t provide enough light for the intended spot and I got in touch to get instructions to return it. They offered to send a brighter fixture at no cost which arrived a couple of weeks later. We needed some guidance as to how to install the new shade and they went to the trouble of recording a video to demonstrate for us. They were very responsive and polite in all our communication. The new fixture is great and I am grateful for the personalized attention they gave us through the whole process. It’s rare to have this level of customer service.

DO NOT order from this company The light I ordered, arrived damaged, and was completely made of cheap plastic and rubber material when the website stated that it was metal and acrylic. I Emailed the website five times, sent pictures showing how it arrived damaged and asked for money back(over 300 cad) and still have not heard anything, not even a generic response email. Do NOT order from this company.

Never order from BulbSquare! Never ordering again from this website. I ordered 2 reading lights 6 weeks ago. Still waiting. Terrible!

The lights I ordered look NOTHING like… The lights I ordered look NOTHING like the pictures- that is obviously ripped off the original manufacturers. I got two ugly lumps of glass - rather than crystal. Lol.. Should have known better!

This company is a SCAM We ordered a light fixture and here are just *some* of the problems we had: 1) it took months to come 2) it is COMPLETELY un-installable 3) it did not come with a parts list or instructions 4) the parts it did come with (very few) violated US building codes and could not be installed 5) when we asked for a refund because it is not possible to install this light to code or safely, the company did not respond