House Number Tiles do not match web site! I searched and search for new number tiles for my illuminated House Number sign at home. I liked the Block Number font shown on the web site. I ordered 4 numbers, $35.00 + $25.00 shipping. When they arrived, they were not the Block Number font on the web site, but a sort of script number font, like every other web site has available. I logged into the site to see what the return procedure was. The site says this was a No Returns Allowed order. So, I am now out $60.00 for number tiles I do not like. PLUS, my web site access appears to have been terminated so I can't log back into the site.

Unfulfilled order that has been fully paid I made two purchases from Lights and Home on the same day. Both items were immediately charged to my credit card. One item arrived promptly even though the status on the website showed as "unfulfilled". The second item has not shown up and is still listed as "unfulfilled". The only way to contact customer service is through email (no phone number works). They are very slow to respond and then don't answer questions. This is one of my worst online shopping experiences.

Zero customer service Zero customer service. Ordered a Eurofase mirror and within the company policy of having one hour to make a change, I switched to a smaller mirror. Of course, no confirmation of the change from Lightsandhome despite repeated emails and calls. They ended up shipping the bigger mirror. Representative said return label would be sent. Never sent. Stopped the payment at AMEX. Stay away.

I had a great experience I had a great experience. Bought a designer lamp for $300 less than anyone else and it arrived very fast and exactly what I ordered. The bad reviews got me so nervous I almost canceled but the customer service was prompt and I gave it a shot. I'm not sure what others experienced, but this is definitely a legit business with good customer service from my single-order experience.

Buyer Beware Buyer Beware: I would rate less than one star if able! Paid $1200 for a coffee table on June 4th and still waiting to either hear I am getting the item or my money is refunded. They told me months ago it was okay to cancel due to significant delays and then proceeded to "Ghost me" thereafter. No way to contact them by phone. No physical address. At this point, I believe my payment is gone and no merchandise forthcoming.