Excellent reps and customer service After a long process of reviewing swatches, I ordered drapes for my living room. After placing the order, I was informed that the fabric had been discontinued. Molly Anderson was extremely helpful in guiding me through another choice, and making sure that everything was to my liking. The care and detail that she and the customer service reps took with the order was very professional. Despite the initial disappointment I had about my first choice, I could not be happier with the new drapes. Thank you Molly!

Very helpful assistance from Candice… Very helpful assistance from Candice Malone. She is extremely knowledgeable about the products. Also the quick turn around from order placement to delivery. Quality of product is superior.

Nadine Lindley couldn't have been any… Nadine Lindley couldn't have been any more helpful. Smart, helpful, kind and totally efficient. She was not in the least patronizing in answering questions. Even the complicated issues, she handled expertly and looked up an order I placed 12 years ago to help us along. I second others who praise the--all-too-rare these days--superb customer service.

Beautiful but smelly… The blinds are beautiful and arrived fairly quickly. We have had these in others home and they are really durable as well. Our only complaint is that the painted wood blinds are off gassing what I assume is the paint/finish odor. The smell is strong enough that we’ve had to open the windows even though it is winter. You might consider using more environmentally friendly finishes in the future.

Great Customer Care and Quality Assurance We installed new blinds in our condo a month prior to moving in so wasn't aware of the new blinds hitting the window pane every time they move up/down. We called Smith & Noble and Jeannine Clavell - Quality Assurance Expert responded within 24 hours and set up an appointment to have the installer back out to correct the problem. She also followed up the following day to make sure everything is OK. Excellent service and thank you Jeannine!