Purchased a manual pull down station… Purchased a manual pull down station and the never sent the battery, received it a week later. I then get told by the FD it’s not legal for a day care because it does not have continuous power. I never used it or opened the box so I asked to return it and they charge 20% restock fee. Which is ridiculous. Will never purchase from them again. They could’ve simply helped replace it for the correct one. That’s all I wanted. Go to your local fire fab store and they will help you out. I spent 119.00$ and 80$ to install by a professional. These people cheated 680$ for something that will not work. They want money and not worried about public safety. What a shame to support a business like this.

Everything went according to plan Everything went according to plan. Ordering was easy, good communication after the sale, great customer service. And best of all the product arrived when they said it would...on time and in good shape! What more could you ask for?!

Professionals Really did have the part in stock and at the price advertised, processed the order quickly, delivered the part in a few days, and the part worked when installed. Good experience.

The part has not been shipped The part has not been shipped based on the tracking number given. I can not review the part or service if I have not recieved anything yet except an invoice.

Placed an order on 3/29 and by 4/12 i… Placed an order on 3/29 and by 4/12 i didn't have any updates. i caleed the phone no and leave voicemails and i email them on 4/12.