Pathetic I took a day off from work to be home to install the "required" upgrade to my alarm. That was seemless until after the paid technician left I discovered the key fob remotes no longer worked. Calling the tech line I received a snooty brat female on the other end of the line that immediately claimed "you don't have any remotes on your account, how many remotes do you have and I will reschedule the technician to come back out and fix the problem" Apparently its no problem for them for you to miss more work and leave a half finished job behind so they can come back and finish up. These are only the remotes I've had for years, the ones that existed and worked before the "upgrade" for many years yet now they are not on my account and now this security system is rendered almost unusable.

Never Showed Up I scheduled an appointment for a required upgrade to a LTE/5G transmitter on 2/7/22. They never showed up. They called later to re-schedule for one month later. I was told they over booked by 50,000 for that same date. How is that possible? They didn't asked, they told me that will be the date! What a failure operationally. But instead of admitting to it and fixing the problem. They blame the customers for all trying to schedule the upgrade all on the same date, which the system allowed to schedule. Not trustworthy. This required upgrade cost $90 and should not be paid for by the customer.

Recently switched from ADT to Smith… Recently switched from ADT to Smith Thompson and very glad we did. Their technician, Clint, (Austin area), was prompt, professional, and knowledgeable. This is the 4th home/security system we have had and he was the first to really explain how everything works. He was also able to use existing equipment (including stuff included with our new home that ADT couldn’t use) so our home is much more secure at 1/3 of the price. Clint was also very careful with Covid 19 safety protocols, including mask, sanitizers, shoe covers, etc. Great service!

Worth the Wait! Friends and family of ours referred us to Smith Thompson, but we had locked ourselves into a 3-year more expensive contract with a competitor. The competitor reduced our bill and we decided to wait the remaining 16 months to avoid the hefty penalty. However, when the time came, we made the switch. The installation was quick yet thorough. We are beyond satisfied with the services Smith Thompson provides. We have and will continue to recommend Smith Thompson going forward. They were definitely worth the wait!

the setup process was quick and easy the setup process was quick and easy, and the technician was explain me slowly and detail. I like the fact that it is no contract and we can cancel anytime. The only thing is the basic plan doesn't include a remote to turn on and off alarm. that's why it didn't get 5 star.