Alex
GBI ordered 2 light fixtures I ordered 2 light fixtures. Both took a long time to arrive, the first was the wrong fixture the second seems to be the correct unit (although i have not installed it to check if it works). For the wrong fixture, initial support was proactive (if somewhat difficult with the same questions being asked repeatedly). Eventually I was told a replacement light would be issued. However, I have now heard nothing for 1 month after 3 chasers. Be very cautious using this company, it seems orders go wrong regularly and when they do it will be time consuming and you run the risk of losing your money. Additional edit: it is also worth noting I received email confirmation that I had submitted positive reviews for their products - before they even arrived! I did not leave the review, suggesting there are some shady practices be used.
Véronique Désilets
CAWorst Customer Service The customer agent named 'Helen' is passive-agressive, not centered on finding a solution. I was in the right time delay to ask for a return/refund, she proposed a 15% refund. She told me to send the product back at my own expenses, which was 60$ CAD for a 90$ product. The reason for the return was because their product is cheap made and awful looking. It's made of cheap plastic and clearly is not respecting the electricity norms.
Larey Alexa
GBI was surprised by this lamp I was surprised by this lamp. Came well packaged with no damage. Easy to put together without reading instructions.
Blen Bekele
GBStay Away!! Horrible company. Cheap products and takes WEEKS to arrive. Virtually no customer service and no one to resolve any issues.
Jack Winston
GBWe needed a statement pendant in the… We needed a statement pendant in the entryway to our small vacation cabin. When I saw this I was obsessed and hoped it was as nice as it looks in the photos. It's now installed and I'm still obsessed. The green of the shades matches our couch and, overall, the fixture is just really interesting. Great value for the uniqueness of the fixture.