Good Smoke Alarms With Plenty of App Features We recently bought eight X-Sense XS01-WT smart smoke detectors & three of them have gone offline which should not be a problem. However, after going offline they have failed to reconnect to the router. Customer services did respond very quickly with advice on how to reset them & one detector did get back online but the other two won't & they don't respond to the button presses & beeps outlined in the guidance. UPDATE:The instructions were quite poor & didn't cover what to do if they went offline. Eventually I found, by trial & error, that if they go offline all that's needed to bring them back online is to press the test button for a second. The unit then goes back online & sends a notification to my phone.

Shipped from China and customs duty is payable on arrival in destination country. Ordered X-Sense camera from the German website. They telephoned to say only available with US plug. That was OK for me. It took 25 days to be delivered from China (so the EU web site is rather misleading in that respect and should be more transparent). I was required to pay a customs tariff (in Spain) plus 21% VAT on the tariff. Total of 7.69 Euro so be aware of this additional cost which I assume will vary according to the destination country.

do not buy I have tried to connect the base station to two seperate routers without success. Also I have tried to enter the information manually but the app requests a QR code or serial number but the base unit is blank with only the model number on. I have also entered the wifi password but the unit was unable to connect to the router although my phone and tablet were able to do so at approximately 30 cm away from each other. This equipment is poor quality and not worth the money avoid!

Purchased a carbon monoxide/smoke… Purchased a carbon monoxide/smoke detector after five months battery is now flat, contacted x sense and despite a commitment stated on their literature to respond I am still waiting.