Transaction was easy and efficient Transaction was easy and efficient. machine was clogged with long hair, matted fur, and kitty litter sludge. I had to thoroughly untangle the hair and repeatedly rinse the sludge build up from the tank, and scoop out wet fur pelts before using the machine. Once I cleaned it up the machine worked great and the return process was straightforward. The person who rented my machine after me was lucky to get a clean machine.

Worked very well The vacuum cleaned very well and when I cleaned out the dirty water tank there was a bunch of trash that I didn’t realize was on the floor! I really wish there was a different way of cleaning the tank out because tilting it to empty it out was hard because some of the water didn’t want to come out. Overall great experience!

Very helpful The machine I rented did not work properly. I didn’t have time to go back and exchange it that day. The next day I took machine back called them on phone they exchanged the machine and gave it to me for another day. Although it was a pain and disappointment I didn’t get my carpets cleaned in time for the baby shower I did get to clean it afterwards and now have clean carpets just in time for Christmas.

How do they stay in business? I rent Rug Doctor machines about twice a year. Of the last 6 rentals, 4 have had some sort of issue. The most recent, after one clean solution tank being run, the suction stopped working (so now one room has soaking wet carpet). After getting that sort-of corrected, the third clean solution tank never emptied. It turns out the water pump is likely broken. The process to go get this thing, load it into the car, unload it, the carry it up two flights of stairs etc. is time-consuming. So, while they are willing to refund my rental cost, what about the four hours wasted trying to get this thing straight? There needs to be regular service every “X” number of hours to verify the components work. This will be about a six hour process that should have been done in two. There is a value to my time that this is supposed to help.

A fan of the process Loved the access and software made it super easy - Loved the pay and go and easy returns I was traveling at my daughters house and needed a quick fix/clean before adding bunk beds to their children's room. The quality of the machine was very commercial but didnt draw up the water as well as my own Bissell--that makes all the difference on these machines--- as long as yo pour down warm/hot water the catch is drawing the water up effectively