It was awful- I tried to adjust my plan… It was awful- I tried to adjust my plan after our first clean but platform was inflexible so I cancelled my plan altogether and they wouldn’t refund at ALL. I even tried to complain to my credit card company but Minte fought back and ultimately I was not reimbursed. I wouldn’t recommend this service to ANYONE.

Quality Degrades quickly The first couple times Minte provided cleaning services for my apartment were spectacular. They did a very through job of cleaning and dusting including; making the bed, dusting everything, cleaning appliances, and taking out the rubbish bin. However, within a few weeks the quality of cleaning drastically degraded. I canceled the services after discovering the staff was using my personal cleaning supplies, which I keep on hand for small messes. This along with the sub-par level of service was very disappointing.

The service is great until something… The service is great until something happens. We had the Minte clean our apartment starting in April of 2019. We enjoyed the service as our place was always clean when we returned home. Unfortunately, during one of the cleanings in November, my wife's engagement ring was stolen at the same time the employee Minte was cleaning our place. The ring was in a box in a closet that supposedly was against Minte's policy to clean. It was not lying out in the open, and my wife was home during the cleaning. During the police investigation, it became clear that the Minte had not taken meaningful action on several earlier complaints of theft by this employee. (The employee was previously accused of stealing earphones and rings that were later reported as being pawned at local pawnshops). Even after the police report, the Minte has refused to take any responsibility for the theft (It is now July and the Minte has still not resolved our complaint) or resolve our concerns about their services. We share this so if you use their service, make sure you secure any valuables in locked areas to prevent their disappearance!

Very pleased w/the woman who came 2 my… Very pleased w/the woman who came 2 my apt. 4 a deep clean- Planning 2 have this service every 4/wks. w/same person. Minte has a very professional staff. A supervisor w/Minte came 2 c me & my apt. after first cleaning(so helpful!)I am delighted my apt. bldg. has a relationship w/Minte). Thank You🙋

Good service, Shady business Great model and cleaners were all excellent! The company has poor, even rude middle management with poor communications. The company also appears to be shortchanging their workers’ tips and misrepresenting what they pay them (only $2/hour extra). I'm concerned staff members were fired wrongfully for raising concerns about both.