This is my second order I was surprised by the negative reviews. I've ordered through this company twice. My first order did take a few weeks to fill. The web-site says that your credit card doesn't get charged until they have and can ship the part. Once my card was finally charged I had the part in a few days. My second order I placed on a Sunday. My part arrived by Thursday. While I hate my Electrolux Oxygen Canister vacuum, "vacuums24X7 makes not buying a new vacuum easier".

Satisfied from Iowa 11/22/10 I ordered a HEPA filter, a crevis tool, a stair cleaning tool and a pre-motor foam filter... although they never responded to my 2 emails asking them when I could expect delivery, I did receive a confirmation number and my complete order arrived in the mail within a week. No problems, and I'm sorry for those that did have issues. My order was okay.