Avoid Flood Damage Pros Avoid Flood Damage Pros. I've meant to post this for awhile, as a warning for anyone who experiences a flood or other disaster at their home and needs remediation services. We had a flood in our home due to our washing machine overflowing and draining from the second floor, through our ceiling and onto our first floor. The overall experience with Flood Damage Pros was extremely frustrating. Looking back, it was clear that they know their clients are in a challenging position having just experienced a disaster at home, and are willing to take advantage of individuals. Unless you've been through this before, you have no idea what is necessary as a remedy to a flood. You have to rely on the honesty and experience of the "experts." How would we know if air scrubbers or air movers are necessary? Should they be running for two days or three? Is additional cleanup, drywall work or microbial treatment necessary? No clue!! But, Flood Damage Pros presents you with a quote (ours was for over $3000), that includes a long list of items with little explanation other than that they recommend this approach, and if you don't move forward you are going to have to pay them a few hundred just for them coming out. You also have to pay in advance, and when signing you have to rate their work. That's right, you have to rate them before they do any work...which should have been a signal that something was wrong. We decided to move forward because we were in a bind and needed the mold remediation to be completed ASAP. Once they did the work however we found that about $800 of the work that was on the invoice wasn't actually executed. There were various bogus charges that were clearly added to pad the fee, hoping we wouldn't question them. We ended up fighting with their customer service manager and ultimately their owner for weeks to try and get those ridiculous prices removed from the bill. Ultimately, they said they would remove the prices, but ONLY if we signed a waiver stating that we wouldn't post anything negative about them, or sue them. No wonder they have good ratings online and are able to take this approach with unsuspecting clients. They only provide refunds to guests if they agree not to put up a negative review or post. They are silencing their critics. Another way in which they are taking advantage of people in a tough spot. Anyway, I wouldn't sign it...so here's my post! Others need to know to avoid using this group. I can't recommend another group as this is my only experience with remediation services, but there has to be someone better out there. Avoid Flood Damage Pros at all costs! Don't trust the five star reviews. I'd give 0 stars if I could.

Thanks for all your help! We came home from a vacation and found the ceilings in our condo dripping water because the upstairs neighbors' water heater blew. Geez, what do we do now, we were tired, stressed and definitely not in the mood to deal with anything like this. Our neighbors gave us Flood damage pro’s number. We were welcomed by a very nice girl names Karen on the other line. We explained the situation, and she reassured me they’ll deal with everything. And they did. I took my family and we continued our vacation at a hotel. The technician and his team fixed everything. He kept us in the loop on every detail of the restoration. Our carpets looked better than ever, the ceiling was fixed and painted and I was able to breathe again. I usually don’t leave reviews, but I just had to do it this time. Al and the team at Flood damage pro were exceptional.

A Flooded Basement Situation They were prompt and cleaned up my flooded basement in 1 day. It was amazing. They were polite and efficient. The technician was super patient an answered all of my questions and I asked a lot. They went above and beyond in helping me clean up. The water and the horrible smell are all gone. I would definitely use them again.

Very reliable company These guys are great. We have a pretty small apartment and they were able to do the whole process less stressful than it could have been. Best regards Mack

This is not a company its a joke and… This is not a company its a joke and they tried to rip me off and gave me the creeps just staring at me the whole time they were there nothing got clean they just left my carpet soaking wet with even more stains from there filthy feet