Worse decision of my life This company is terrible! DO NOT USE!! I saw okay reviews online but when I dug more after this, I saw a more accurate description like my experience. I saw it on here the Better Business Bureau. I was quoted for 430 cubic square feet of space for my items. When the movers showed up they said that it was too much and said that if I wanted everything moved I would have to pay $3000 more then what I was quoted. I was very detailed in how big everything was and how much I had. When I tried to call Carl (the one who has been in contact with me this whole time) didn't answer the phone-i tried multiple times. Then I tried the next person, Ryan, I was working with and, surprise, he also didn't answer. I has another person call me because Carl told her too. She was more helpful but still tried to up sale the service but $4000 more then what I was originally quoted. The driver was rude, condensending, and downright awful to work with. Tried to collect more than what was due and tried to tell us that it was our fault for not understanding. Found out later that this driver has done this before! And the company has had issues with him doing this to other people before this too! Then they told us that instead of having it delivered within 1 to 2 days like we were told. It was now going to be up to 21 business days. I wasn't able to get anything refunded so I had to make due and send them with 6 boxes and a few pieces of my bedroom set. Which to me, seems not alot of stuff to fill 430 cubic square feet. This company is filled with liers who will say anything to get you to book with them.

UNITED EXPRESS UNITED EXPRESS LAIRS AND COWARDS! Run away from this company as fast as you can! I contacted this company to move our belongings from Rhode Island to Florida. They gave me a good price and sent me an “estimate”. I learned that they are not the actual movers but contract the work to moving companies. I contacted them again and told them about my concern that since they are not the actual movers, if there arose any issues that I might be left in the cold, stuck between a company that had our money and the company that had our belongings. I received a call from Jim who assured me that this would not happen and that they would be with us every step of the way to guarantee that things went smoothly. I then spoke with Bill “the ex-Marine” (what a joke) to determine what size truck they would need. I made very clear that we had a storage unit 10 x 25, and another at 10 x 10 so they would need a truck that could take a total of 10 x 35 to fit all our belongings. Bill said they could fit everything into a 10x 25 because the storage units were not filled to the very top and that extra space would not be needed. I informed him that we had 4 large leather chairs and a leather couch that were BRAND NEW and we didn’t want any items stacked on top of them because it would result in depressions on the leather that would ruin them and I was happy to pay the extra space for a 10 x 35 to ensure our expensive new furniture arrived undamaged. Bill kept insisting they could do that and repeatedly said he was a professional and knew how to do his job – that my concerns were unfounded, and he personally guaranteed NO ITEMS would be placed on top of our leather furniture. Also, I said we needed our stuff picked up on a Monday and delivered on Friday. He agreed to everything, sent the “estimate” once again and we paid over $3000 to them. The movers arrived on Monday with a 25’ truck. I was shocked and when I told the movers that the truck was too small to fit our belongings without stacking items on our leather furnishings, they said they’d do their best and when the loaded most of our bins and boxes first, it became apparent they would not be able to fit everything without stacking and said they could bring a second truck but that I would have to pay for a second truck to move our items and that was going to cost a few thousand more dollars. So, I called United Express and spoke with Brittany. I told her the issue and requested to speak with Jim, but the coward would not even come to the phone! I asked to speak with Bill White (“Mr Marine” what a shameful joke he is) but he too is a COWARD and would not take my call. Instead, they let poor Britney repeat to me over and over there was nothing they would do, and our agreement was only an “estimate”. Since we had already paid and they had our money there was nothing we could do. The movers loaded our fine new furniture and packed a lot of items on top of it. THEN they tell us they would not be able to deliver on Friday as Bill promised and they would let us know what day they could deliver. I asked why they would not just drive our belongings straight to Florida because the truck was packed to the very ceiling so it wasn’t like they could get more items from elsewhere to add to their trip. I spoke with the boss at the moving company (the men who loaded the truck were great guys who worked hard) and he told me they would “do their best”. So my wife and I left on Monday and drove to Florida to wait for the movers. On Friday I hadn’t received a call saying what time would arrive, so I called, and they still had no answer and said they’d get back to me. Well, they arrived NINE DAYS late. We sat and slept on the floor for over a week wearing only the 4 days of clothes we left with because we had nothing. Finally, they arrived and unpacked our furnishings. As I feared, the chairs and couch have impressions on the arms, back, and cushions from the items stacked on them. Thousands of dollars of furniture were ruined. These people at UNITED EXPRESS are LIARS AND COWARDS. Run as fast as you can to another company. Tom Sotis, West Palm Beach, Florida

This is a straight up scam This is a straight up scam. They WILL intentionally screw you with a straight face. I would say read the fine print but just DONT WORK WITH THEM. You will regret it and remember this comment.

Peaceful Service! Superb Movers-Very professional and arrived promptly. They dismantled my belonging, loaded them into the moving truck, and then reassembled them in my new apartment all in under three hours. I really recommend it.

Saving Grace After receiving a few quotes, I got in contact with Ryan at United Express. He was very personable and detailed and took his time to go through everything rather then trying to get me to pay a deposit after 5 minutes like every other company. Ryan was also able to walk me through adding additional insurance to my move which no other company went over with me. My original quote was 642 cubic feet. I did get rid of a few items and also added some furniture items I couldn’t sell and it almost balanced out. I ended with 742 cubic feet and was charged the additional $115 for my extra space which was reasonable. The delivery took 5 days (Utah to North Carolina) and was just as smooth as the pickup. I highly recommend United Express Moving and Storage for your next move!