Carol Baker
GBI would like to recommend them For me, the best compliment I can give a moving company is that they were easy. Their price was predictable, with the limited parking. The most important, that they were punctual. They were continuously helping us out and doing and moving stuff in and out with a smile on their face and no fuss.
H.D. Weitkemper
GBBroker not the company Again my contact was Harrison. I had no problem setting up delivery. They came videoed my household goods and told me I had more sq. footage than estimated. It was going to cost more. I said ok, it was only 250 sqft. more. I had to sign a new contract. This is where I discovered that they had subcontracted out my job to another moving company, even though I specifically asked Harrison if they were going to do that and was told no. I had to resign a 30 page contract over my phone. Needless to say, I found out at the time I called to set up delivery. Storage was $1.00 per sqft a month. Much more than I was initially quoted. Now I'm on the hook for an additional $3k. and don't get me started about the subcontractor company.
Saranya Kannan
GBAbsolutely bad service Absolutely bad service. First of all, they don't update you with any information of the pick-up. In my case, they did not tell me when the driver would contact me for the pick-up. I kept calling them asking when the driver would contact me- then they say that I'd be contacted anywhere between 11am and 3pm on the day of pick-up. The driver contacted at 10 am that he'd come for the pick up at 11 am and would charge me $150 extra for every hour that he has to wait. The pickup was done on 27 of February 2021 and the delivery start date was scheduled on 5th of March 2021. And I've not received the delivery yet until April 01, 2021 which is today. The customer care is not much of a help. They wouldn't give me any information about the delivery. They are rude at times. Exhausted with their disappointing service. Never thought that moving my household items to another state would be so horrifying. There is nothing called customer satisfaction.
Julie Baron
GBZero Stars Zero Stars. DO NOT USE THIS COMPANY!!! They will take your money and your things and give a lot of empty promises. I promise all five star reviews are paid for by the company. Check the BBB, especially on the company they will hire to actually move your things (into storage for an indeterminate amount of time)...S&M RELO, LLC. Over 80 complaints about them. Do your research, don't read these purchased five star reviews. This company is THE WORST!!!
Charles DiGiovanna
GBThis company is a scam This company is a scam. We contracted them to move us from Kentucky to Florida. Harrison Fine the initial rep who set the price and date became a ghost after the initial deposit. The staff was rude, dispatch was rude and lied over and over that the movers were being delayed. Finally I fired them and currently are processing my refund. I urge you to think before using these unprofessional people. I learned they aren’t even BBB accredited.