Deluxe Moving

747 Third Ave 2FL, 10017, New York, United States
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3.60
Based on 20 Reviews

5

65.00%

4

0.00%

3

0.00%

2

0.00%

1

35.00%
About Deluxe Moving

Looking for reliable NYC movers? Deluxe moving provides the perfect move. 5 Star reputation. Give us a call or get a free moving estimate today!

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Nadzeya
GB

I just got superb team for crazy… I just got superb team for crazy attractive price and just marvelous service, isn’t it amazing? I will definitely recommend this moving company, seems my mom already booked them for my sister so hope everything will go smoothly. My mom was looking for movers since March so now she has everything covered. Thanks for this team we got our plans covered. Thank you

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Lana Pelensky
GB

I've never cared to write reviews… I've never cared to write reviews before, but I did want to get on here and show some appreciation. I had set up a move with a mover then last minute I was called and told the move couldn't happen. A friend recommended A-Plus Moving and Storage, gave them a call they had movers come out the very next day! My move from New York to Connecticut went off without a hitch!! Thank you for being so diligent for me and caring about my move.

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Nick
GB

That’s was amazing ever That’s was amazing ever, I had so much fun during move, mostly people very stressful but I wanted to move out and I did it. Thanks I got marvelous, superb team. Nick made everything like real PRO so greatful for real moving and good conversation during my relocation. Thanks

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Luiza Amoedo
GB

Very Bad experience I called Deluxe Moving Company and after a few emails exchange and a few phone calls. I hired them to do my moving from New Jersey to New York. My decision was based on the excellent, 5 star reviews I had read online.My move was scheduled for Friday, July 31 at 2 pm. The distance between the 2 addresses is a little over of a 1-hour drive. The movers did not arrive until 8 pm that night. I had made several calls to the office and the excuse was that the team had gotten caught up on a previous job, but they were on their way to my apartment. I questioned the office team if the workers would still be able to do my move because of their delay and he simply said that “they are used to it and they will be fine.” I was forced to move my things outside the apartment, since there were other tenants coming in that same day. Also, we had an elevator reservation and a time limit to move things out, which were not obeyed. The movers finally arrived 6 hours later. They were rude, they did not wear masks and instead of starting to move the boxes, the supervisor wanted to discuss payment and fees. Unfortunately, at that point, I had already transferred them the full amount of the estimate. I just told him to please, start moving my boxes so we could get to the new address.The workers WERE NOT careful with my furniture and belongings and they seemed pretty upset to be working such late hours. After they had been there for about 1,5 hours, I informed them I was driving to the new address to wait for them. The new tenants were already occupying the old address and I kindly asked them to let the movers finish up removing the last things. I was later told by the new tenants, that the movers kept asking for food and beverages.I arrived at the new address at around 10:30 PM and waited in the car for the truck to arrive, since I arrived at a totally empty house. At11 PM I receive a phone call from the truck driver saying that he was heading to the Company’s garage and he would not deliver my move that night. I am now being left with no place to sleep, no clothes, and completely neglected at 11 PM on a Friday night after having waited for over 6 hours for the moving crew to arrive I tried calling the company’s office and could not get a hold of anyone.I had no choice but to book a Hotel and spend over 300 dollars to have a place to sleep. I sent a message to the company saying that I wanted my move the next morning, no later than 9 AM and that I wanted a different crew. The same team/ crew/ men arrived on Saturday at my house at around 11:30 AM. They were awful. They were not careful with my furniture, boxes and belongings, were not wearing masks. Many items were damaged, dirty, and ruined.At the end, the truck driver asked for more money which I refused to give him. I had to ask him to leave my house or else I would call the police.The man was EXTREMELY upset, screaming, asking for tips for his guys and did not want to leave my house.I had to lock myself into the house and waited several minutes until they finally left.The office team was aware of every single detail since I was communicating with the company’s office throughout the process. A week later, I send the company a report, including pictures of all the damaged items, receipts for all my expenses and a detailed description of my experience. I asked them to reimburse me for my expenses and to replace/ fix the other damaged items. On 08/26/2020, almost a month after the moving, I posted a review on Yelp since I did not have any solution yet. I had tried contacting them in many ways but got no response. After the review was posted, they contacted me threatening to sue me for defamation. Furthermore, they conditioned coming to my house to fix/ repair/ clean my damaged things, only after the removal of my review. They insisted that in order to have my items fixed/ replaced and my reimbursement processed, I would have to remove the review I wrote about the company on Yelp. I had given them many chances to do the right thing. I told Deluxe Moving Company I would be more than happy to make an amendment to my review if and when we come to a satisfactory and fair settlement. Unfortunately, that never happened. To this date, I am left without a solution. Ironically, my move was scheduled thru emails whose subject line was Deluxe Moving Reviews. They have sent me all 5-star reviews about their company when I first contacted them about my move, and they were the very reason why I decided to work with them. Sadly, my experience was nowhere near the ones described on the excellent reviews, so much like everyone else who has provided them with a review so far, I should be allowed to do the same even if I don’t have any good things to say. Please, hire a different company.

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Valentyn Chubatiuk
GB

We were pleased to get all done and… We were pleased to get all done and very many funny moments with this guys. So next time I took some tips how to do things better. Want to thanks this company and especially Adam and his team for being very helpful. It’s was amazing experience ever. Thanks for everything.

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