Missing Items and Poor Customer Service I normally never leave bad reviews for businesses, but I had a very very poor experience with Rio Moving. My movers showed up 2 hours late and took over 5 hours to move a small studio apartment, which should not have taken as long. After moving to the new apartment, I realized that some valuables were missing, and the Rio Moving team has done nothing to cover the damages and losses that they are legally responsible for, per the contract that was signed prior to booking.

Thank you for helping us Shawn helped us to schedule and and arrange the movers. Robert was the manager in the mover team. He and his crew arrived 5 min earlier. They did a fantastic job. By the way, Robert was very strong and powerful.

***WARNING** DO NOT USE RIO MOVING! ***WARNING** DO NOT USE RIO MOVING!! I purchased a Groupon for 3 hours, 2 men with a 16ft box truck. Guys showed up late in half the size of the truck. They told me not to worry about the time as the size of the truck was not my fault. I told them to take the larger items first to get those out of the way. I was getting the new house ready and did not see that they took the smaller items. Since the truck was half the size it took them longer to move the items as they had to go back and forth from old to new house several times. They only worked the 3 hours, even though I approved charges for additional hours. The movers didn't say anything and just left leaving me with larger items I can't move myself. I called to complain and was told I'll have to pay them 3 and half hours of upfront costs to move larger items. After going back and forth I approved the additional time with new movers. I was told movers would be there either 9pm that evening or 7am the following morning. No one showed up. Management was terrible, movers were unprofessional. I'm left losing another day of work with items still at old house.

Rio Ran dry I purchased two movers for two hours to move my most valuable furniture- seven items in all. They sent one person who was doing is best to get it done in two hours appreciated but not fully completed. In the end he dragged and tossed items in the pod he left gaps and made spaces inaccessible. He took my moving pads off and said he had to take out the drawers to move the items. Not necessary with two people. He damaged the runners when taking the drawers out and eventually was tired and careless. I asked him to leave at time because it was clear to me he was not concerned with my items. Not trained movers but eager.

Worst moving company ever Worst moving company ever. Movers canceled on me an hour before my move because I wouldn't pay him an extra $100 to him making his pregnant wife do his work. Will NEVER use them again.