Scammers I canceled my order within 24 hrs of booking the service and the company is refusing to provide me a refund after they emailed me and said order is cancelled an a refund will be processed. I can't get any straight answers and their supervisor Brandon is rude. This is the worst customer service. When I call I get the run around and they expect me to loose $1953.07. Lesson here is never pay a company or someone you don't know with zelle. The contract states orders can be cancelled within 24 hrs for a 100% refund and I have been waiting for one week now with no answers. I was told when I cancelled refund will be processed within the next billing date but they don't know when that will be. It took 30 seconds to get my money and now I can't get it back

Massively Overcharged and Offered No Assistance Avoid if you want a fair price. Firstly the movers were late and did not handle the items care. I found out that my actual cost was $1500 more than my quote for 8 extra small items. The people at America First were not helpful at all in the process to explain why or get my money back. Will absolutely never be using this service again

A true nightmare of a company A true nightmare of a company. I worked with a salesman who gave me completely incorrect information about the service they provide and what I was paying for. They ask you to sign a contract on the phone with them so they see it go through and can take you to the next step in the process. Everything in the contract did not match up with what he told me, unbeknownst to me. I didn’t find out until 1 week before my move when they called to confirm details. I was left scrambling. They listened back to the recording of my calls with this sales person and agreed he provided flat out wrong information. Fired him, but offered me no compensation. Out of luck. Wouldn’t let me out of my contract despite knowing I was lied to. On top of that, now I’m paying them an extra $900 because they say my stuff takes up more cubic feet than originally accounted for. Despite having 14 fewer boxes and having given the original guy exact measurements of all my furniture. I walked around while on the phone with him with a tape measure in hand. But he input it wrong, and I am out money. This company has not offered me anything to right this wrong. I filed a complaint with the BBB and they had the guts to ask me to go back to the BBB and take it all back. Absolutely not. I was prepared to spend money on a move. It’s expensive, I know. But I do not appreciate being lied to and then told it’s my problem because “no moving company would offer that.” Why would I question things I was specifically told by an employee is part of the deal? Why would I think he’s lying about things I confirmed over and over? I hope they lose business or learn to compensate the customers they lie to.

TERRIBLE MOVING BROKER TERRIBLE MOVING BROKER — STAY AWAY I second ALL of the negative reviews here on Trustpilot, they are very similar to what I experienced. As for the positive reviews: Note how Trustpilot mentions they removed a bunch of fake reviews. Also note how the few positive reviews are very vague about being "polite" and "on time" and totally lacking in detail. Compare those to the negative ones which sometimes make you even cry the people's experience was so bad. So bottom line don't trust the Positive reviews. What happened to me: They promise you the best and cheapest service. Then they take a cash deposit. Then they basically come back and say, uh you have too much stuff, we have to charge you more. They take another deposit. At this point, it's too late for you to change and you won't get your deposit back, as numerous people here mentioned. So after going through all the inventory you are going to ship in detail (with photos) and calculating the exact square footage (and paying more than initially agreed) I still had to pay more on the day of moving. The movers will tell you that you still don't have enough space, you have to pay more and you still won't be able to ship everything. The movers (subcontractors) also told me this happens all the time to the extent some people are so surprised they start assaulting the movers. Suffice it to say I'm surprised I actually got around 75% of my stuff moved for about double the initially agreed price and even on time with only a few things broken (no amends made whatsoever.) For the broken things, they tell you to submit a claim on MovingClaims NET which has 10 1 Star Reviews on Google Maps (check it out) and is basically a dead end. So I guess I'm luckier than most people here but PLEASE NEVER USE THOSE GUYS. I will name and shame Mason Cruz, you sleazy maggot, you told me America First had to take a cash deposit because if they let customers use credit cards, they would sometimes dispute the charge. Little did I know ... There is another guy called Brandon, very friendly on the phone, but another phony. I hope you can live with your phony selves knowing you are employing fake reviews to defraud customers. Shame on you !

DO NOT use this company DO NOT use this company. They are BROKERS and do absolutely nothing for you. I paid them $2000 as a deposit on a move- HUGE MISTAKE! They offer no services. A broker does Nothing for you!! Save your hard earned money & hire a long standing reputable company! First mistake, don't ask for an online quote. The vultures immediately start calling you- that's your first sign. 1. Go to the Better Business Bureau's website and check out the reviews for the moving company you've selected before signing anything. 2. If you get a price on your move without anyone looking at your household goods, RUN. 3. Cash only or credit card upfront. 4. If they want cash, RUN. 5. Don’t be fooled or mislead by the cheaper price& fake reviews!! They are so nice on the phone, it's disgusting. hope that I can save someone money and anxiety. The company they ‘brokered’ my move with broke every single piece of my furniture & no recourse cause they are untouchable!