Experience was great because of the… Experience was great because of the prompt response and thoughtful answers to my questions. The new pump arrived in 2 days and I was able to install it the next day.

I did not like their cancellation… I did not like their cancellation procedure. Having to send E mail to cancel is not in my idea of a good business practice. In addition, they immediately charge your account, instead of charging you when the item ships, like so many other retailers. They do have the inventory. But, I would not buy again, because of these practices.

Septic Solutions, the best! Second time I have ordered from Septic Solutions and prefer to speak to a person vice ordering from website. Although their website is fantastic and simple to navigate while having numerous videos and places to get instructions. However, I prefer talking to a person, it’s more personable, very knowledgeable, friendly, and accommodating. Regarding quality, their kits are fantastic to include everything you need to get the job done, one thing that impressed me was they even included a masonry bit by Milwaukee, the best! Then there is pricing, better than Amazon and any local retailer that I could find. Lastly, they included a very nice hardcopy catalog of their products. Overall, cant beat Septic Solutions!!

Buyer beware Buyer beware, they always resist taking care of customer if there is an issue - they will always try to deflect to the mfg having to solve the problem. They will not pay for shipping to return items even when wrong item is in box. this has happened twice to our company. They (being the older women who is unforgiving, crass who handles customer service calls). - she will make you the customer feel as if you are in the wrong and be reluctant to admit to the mistake(s). As far as warranty... they will 100% ask to return Items at your cost and then they will forward to mfg for their decision - even for simple items. There are other websites / choices out there for buying anything they sell.

The order process is seamless The order process is seamless. The product is a perfect fit. I order the replacement aerator on Tuesday morning and received delivery on Wednesday. You cannot ask for much better service than that.