Abbie Anderson
GBDryer repair Glenn is great, he came in to my home to repair my dryer, he knew exactly what the problem was, he ordered the part that he needed for the repair. and it didn't take him long at all to take my dryer apart and replace the part.
David K
GBRude Rebecca answered the phone. I asked for a quote. She insisted that a technician had to come out to do an inspection. I understand that they want to make money, but when I told her that I needed a quote and could give her the model of the fridge and the part number, she still insisted that a tech would have to come out to look at it to make sure that was the part number. Sorry, but I am not paying $79.95 to have someone check that I can read. I wanted a quote to see if I will use them. When I asked her to check the part number and give a quote, she flat out refused. So, I asked for a supervisor. She then promptly hung up the phone. I tried to call back, but it went to voicemail. The most unprofessional experience with a repair service ever. The only reason I even called, is because I don't have an evac machine for the Freon. I could do this myself. Update to manager reply: We asked for a supervisor, and the phone went dead. Highly suspect. Providing me with a olace to find the part does not give me an estimate as to your charge. I asked for a quote for replacement of the compressor. I have the part number. Not difficult. Your company just wants to make a quick $80 because most people dont want to spend the money on the repair. I know how much it could cost. As far as how I and my wife talked to your CSR, asking for a quote, and trying to give a part number only to be interrupted and told a service tech would have to determine the part number is insulting, so asking for a supervisor is normal. Then to hang up, or as you say disconnected, is just bad business. Yes, when the line picks up and says to leave a message, that is voicemail, not an automated answering service. And truly, telling me that my wife is rude, you have a lot to learn about talking to customers. You are right, best we do not do business, and I am sure to let everyone I know about my experience.
Carlos Ovando
MX5-stars for Drew! Drew, the technician, was very professional and quickly figured out what the issue was with the refrigerator. I now know how to proceed to address the issue.
Barbara McCauley
GBPrompt and polite Glenn C was able to come out the same day I called. He was very police and was nice. He did everything he could, but unfortunately the refrigerator was just too old to resuscitate.
Tom J
GBEddie, an EXCELLENT repair technician. We have an LG washer that was just 2 years old and wouldn't turn on. My wife's try with LG support was useless, they said to look up on YouTube. We called Accredited Appliance and they sent Eddie out to repair. It is obvious LG provides little to no support but Eddie was able to figure the issue out himself. The washer is working now and we hope it keeps working without further fault for several years. Also, Eddie gave a suggestion that may provide extended life of the washer. THANK YOU, EDDIE!