WAEPA CALL Waepa, please change your information to: "..it takes 2 business days to answer an email and 2 business days to have a person answer your phone call"

TERRIBLE Insurance Terrible customer service. I am so sorry I got sucked into this insurance. The rate goes up DRASTICALLY and benefits decrease. It appears it's a rinky dink type of operation. GO ELSEWHERE or stay with FEGLI as in the long run it's cheaper.

Great insurance policy with opportunities for college scholarships One of the reasons I chose and have kept the WAEPA life insurance coverage is the peace of mind it gives me knowing that my family is protected. Another reason to have WAEPA coverage is the scholarship program. My daughter is the one of the recipients of the WAEPA annual scholarship program. She is entering her junior year in college and has received a scholarship award for three years so far. We are very appreciative of this scholarship program, it has help to make college more affordable for our family.

Poor Customer Service BEWARE: WAEPA has poor customer service. Their toll-free line won't allow you to connect to a live representative to ask questions or discuss your existing policy. I just wanted to speak with someone to confirm my beneficiary information, just in case I needed to update it. Their web site also doesn't allow you to access your account information. So I was reduced to sending them an e-mail to their generic e-mail address but I doubt they will send me a response that addresses my primary question. I hate to think what my beneficiaries will have to go through when I die and they have to file a claim.

A company that cares Wanted to let you know of a most excellent customer service experience I had with your agent (name withheld due to PII concerns). I was struggling to navigate how to pay my account which was a bit in arrears due to a variety of reasons (me not understanding I had to link my account since the old method changed). She quickly allayed my fears of losing my Policy and confirmed that I had to call You all to give Over the phone my banking details to pay the arrears. I tried to pay online just now when I went to go online and input the me bank code that was associated with the one cent transaction you all used to verify the bank account, but could not. I appreciate her sense of humor which put me at ease and her walking me through the process. She made what could have been a terrible Experience into one of the best customer service encounters I have had in my 60 years. I sincerely appreciate the time she took to deal With my issue. She made me feel Like a valued customer.