Absolute horrendous experience I used their service for 3 years in a row, with no problem whatsoever. They were the most expensive but service was great... then. One day I clicked the refresh button and everything turned to shaite. I suddenly had hundreds of Missing cost basis, but if you read the transactions list, all the info was there. Then started a several months battle. They have NO customers service - I am not kidding. No phone number to reach them! Only a chatbot redirecting you towards bs articles. I finally get in touch by email with "someone in the Development Team", assuring me it is a bug that only affected me, and now everything works. Big lies (lots of people I know had the same problems, my issues were NEVER fixed)... I finally had enough after months of headaches and went to CoinLedger, it is absolutely amazing there is no comparaison.

Working really well for me to this… Working really well for me to this point. Integration with the exchanges I use has gone very smoothly so far, aided by their VERY specific/detailed API help screens. Started out with a "basic" subscription, but will likely upgrade, now that I am seeing how well the app works.

Horrible Customer Service I paid my $180 subscription and linked my exchanges. TaxBit identified my crypto transactions -- at first. When I sold some crypto TaxBit didn't get the transactions correct. It still showed I owned part of them. Customer service responded quickly but the problems were never resolved. I waited 8 months. NOTHING. Terrible company. Did they refund my money? Nope. Did they perform as advertised? Nope. Also, last year when I downloaded form 8949 for the IRS the report was generic. They don't even put their name on the report so I can show the IRS who compiled the data. They don't even stand behind their work. Totally disappointed!!!!

*** WARNING *** *** WARNING *** Horrible technical support. They only let you email. I had XRP sold off in 2020 due to the SEC Lawsuit and Coinbase delisting. All my Losses were not calculated. I followed their instructions how to manuall import those transactions and my 2020 Form 8949 was showing gains instead of losses. No Way to reach out to a live person.

Alex Answers! Alexandra was able to quickly answer every single one of my questions. As I am still learning how to accurately enter information into my account I have had multiple questions. But Alex helped tremendously. Thank you so much!