Michael Klingenberg
GBI recently purchased a large BlueAir… I recently purchased a large BlueAir chest freezer. After I finally was able to speak with your sales rep, the transaction was very smooth. The only issue I had was that after my first email to your sales team, there were several days that passed when I didn’t hear anything from your team. They said they would contact me as soon as they had availability info but I never heard anything. I called a second time and on that occasion we completed the sales transaction and everything went well. I especially liked the free delivery. That made my decision to buy from you as opposed to anyone else.
Dave K
GBGreat selection and reasonably priced Great selection and reasonably priced, but the one I wanted was sold out with no availability for at least 30 days due to the COVID 19 panic. No worries though, Abe looked around for an alternate for me and refunded my payment with no hassles or delay when he couldn't find a similar item.
Erick Bernal
GBThe service at Restaurant Stock is top… The service at Restaurant Stock is top notch! The product they sold me is incredible and they are very attentive and willing to help. Would always recommend them for any personal and commercial needs.
LB
GBIncorrect Shipment Ordered a commercial refrigerator for our office remodel. After I placed the order, they confirmed and noted the order had shipped. When I checked on it, they told me the manufacturer raised their price and would have to pass that along which I refused. They then offered a comparable model as a replacement for the same cost which I accepted. Instead of a refrigerator, they shipped a freezer. I have been trying for over a month to have them return and replace. Although they are not out of business, they do not return phone calls . . . ever. I have tried many times. I have received some e-mails, but nothing clearing stating what they are doing. I have ordered several commercial products for our lunch room and not one problem with any other appliance. This company is dissapointing at best. I would not recommend ordering from them.
Debra Piedra
GBIt's been a year (March 2022) since I… It's been a year (March 2022) since I placed an order. First it was problems with the order processor and the money. Then when it was finally squared away (Sept. 2022) they kept saying it was a delay on the manufacturer side. Last week (January, 2023) I finally contacted the manufacturer they said they only received inquiries about availability, but never received the actual order. They're not answering calls, not returning emails. Update 3/17/23: After dealing directly with the manufacturer of my commercial kitchen equipment my order finally shipped on 3/16/23. And had I not been in contact with the mfg. I would not have received exactly what I ordered. While there were backorder delays with the manufacturer the lack of communication from Restaurant Stock dragged it out. In my first communication with the manufacturer the delay was 6-10 weeks and exactly 6 weeks later the order was ready to ship. Management will never respond to emails and staff is forced to deal with everything and has no authority to handle anything.