MARCIA EICHENAUER
GBThe Billing Department is very professionally run. The Billing Department is very professionally run. Today, I was very pleased to receive an extension on my Trial Subscriptions. Plus, they completed another charge for me for my State Registered Agent. They answered all my questions. They even updated my address and the due date for the Trials for Business Forms and Compliance Pkg. They make me very comfortable using this service for my new Not for Profit. It is always a pleasure speaking with them. Keep up the excellent work. I will be setting up the Knights of Saint Patrick Consulting 501 c3 in early February, thanks to this professional support.
Brandon Feinstein
GBOne of the absolute worst experiences One of the absolute worst experiences I have ever had as a customer. I never leave bad reviews but I have to on this one. I paid hundreds to get my company incorporated in Delaware and even agreed to pay extra for expedited processing. It's been 45 days and I still haven't received my articles of incorporation which has resulted in me having to postpone launching my company and losing thousands of dollars. Their excuse was that the document got lost in transit, however, Delaware reps said that rarely happens and that the issue was due to Swyft. This company was so quick to reach out to me dozens of times to get more money during my incorporation process but never contact me following up with this issue. Every rep says that they will get back to me and never do. Now they said sorry and offered me a service that is pointless instead of making their customer happy. Other friends that recently incorporated their company with other services (or on their own) received their documents in under 21 days. With Swyft you have to expect to wait months, even if you pay extra. I will never recommend this company. Terrible customer service and only cares about the money out of your pockets. Once you pay, they don't care about you or your company.
Eric B
GBSurprisingly good customer service? What? Not normally one to write reviews, but will do so here as this was just an instance of abnormally high quality customer service. Story goes: Called in about a secretary of state compliance issue that was brought to my attention from one of our vendors. Upon calling, was transferred within ~60 seconds to an actual person rather than a machine. Got ahold of Jodin, who was absolutely fantastic. Basically right off the bat, they were well aware of the compliance requirements, were able to assist me with figuring out where the hiccup occurred, proposed what would have likely caused the issue (which I confirmed was spot on following the call!), confirmed that we were in good standing in regards to the issue, then gave a quick rundown on the processes they undertake to avoid any hiccups on our companies end. All of this happened in about 6 or 7 minutes from dialing the number to ending the call. I don't think I've ever had a customer service interaction that was resolved so thoroughly, let alone one in such a short period of time. Props to swyft filings on this one, an issue I thought I'd be working on solving throughout an afternoon took less time than making coffee.
William
GBI love your people customer service… I love your people customer service they are doing great job I appreciate their help Whenever I called them for help they provided me excellent service I love swiftfilling.com Thank you very much and God bless you all. Pastor William John
Evrim Aslan
DEGreat onboarding, FAST and amazing Service Great onboarding, amazing customer support, and fabulous service. I bought a same day LLC filling service, after business hours on Feb 29th. My business was formed around noon time on March 1st. Fast, reliable, and amazing service.