Could have a lot better directions with… Could have a lot better directions with the forms that come in the mail. A lot more clearer speaking English people in customer service would be excellent also. What good is calling to get help when you don't know what they're saying??? This is a lot of money for what you get and in the end you get to figure out how to file it in court on your own

I tried another service and the… I tried another service and the interface was very clunky. Yours was much better. What it lacked was the ability to add custom info. That was frustrating. I had to edit the PDF docs myself. I expected a much better interface for 600 dollars.

Lack of communication from step 4 to 5… Lack of communication from step 4 to 5 and it magically was “sent out” the day I reached out to check on the status… I also paid extra to have mine “expedited” but it still took the 5-7 business days to receive anyway so that was pointless I guess that’s what you get for going cheaper than a lawyer

I spoke to someone on the call and… I spoke to someone on the call and wanted to get help. The gal was just very low energy and not as helpful, friendly. She seemed impatient. Trust me i don't want to be in this situation either. If i knew how to do this i would have done it all myself... i Definitely wanted further assistance in this process to be reviewed by an experienced person. This is been already extremely stress for me. when is filing to court, i am looking for help that it doesn't gets errors in the filing process. Thankyou

Process is a bit painful Questions in the questionnaire don’t match the ones on the actual form. The editing process is painful because you can’t just go into the form and make changes, you need to send a message with edits and then wait for them to reopen the online questions that still don’t match. And even though I paid for the expedited processing, the edits after the first review take days.