Peter Rodts
GBIncompetent or just stupid? I've been in the POS business for over thirty years and I've never received customer service as bad as this. Un-returned phone calls and emails were the norm, but when they did respond it was just mumbo jumbo and one outright lie. Two and a half months to order a terminal? They even charged my card six weeks ago for equipment they never shipped! I had to open a dispute with Amex to get the charge reversed. I've lost a long-time customer due to their failures. The company is incompetent from the president down to the office staff. Stay far, far away from the these guys!
Valerie
GBExcellent! Great and quick service! Thanks!
Steven
GBWrong Item I ordered terminals with a Global East base. They sent them with another base. I could not use them without a lengthy reprogramming which delayed my installation by a day and resulted in an angry merchant of mine. On the good side they apologized and a tech rep called me back in an hour and walked me through a reprogram.
Vera Lima
GBrather bad company rather bad company. promised the repairs to be done in 3 weeks max. guess what, I've waited 9 weeks and they kept my terminal as a hostage. Company gives fake promises and then gives you ton of excuses. Advise: Beware!!! Awful service.
Stephen
GBExcellent Service -