Very disappointed Just a bad experience from beginning to end. It took 2 months to fix a simple repair job on a 2 door freezer. I kept calling to see when a technician was going to show up to finish the job and they would set a date and not show. This happened 3-4 times. Weeks would go by. Finally got the general manager on the phone and he said he would take care of it and also adjust the bill due to all the issues. Bill came without adjustment. I called the Charlotte office to talk through this issue and the lady said she would talk to general manager and get back to me. Still haven't heard back and it's been weeks. I would be happy to talk with someone who cares. Not sure anyone does at this location. We have experienced similar issues from the Greenville, SC branch. Ryan Griffith Marble Slab Creamery 704.965.0408

Great service... They listen and understand the importance of working equipment!! Would recommend to anyone who needs service for their restaurant or food truck equipment. Servicemen come to sight after hours! Love them!

Never fixed the problem spent $3000 for nothing. My broiler was getting to hot. They came out 4 times replacing all different parts that can only be bought through Whaley. I called another company who came out swapped the bottom and top orifices, and I'll be; it is fixed.

Expensive BUT worth it because the job is done right! As a business owner, having downtime is not good! Whaley makes sure things get done and the right way. Pricing is much higher than the average but it beats paying someone doing half of the job for half of the price. I only use Whaley because I know it gets done correctly. Also, Gina is my favorite. Thanks, Shehzad

Frank Bullington @ WhaleyFoodService We recently received service from Frankie Bullington and he did an outstanding job. He provided excellent customer service, ensuring that all our questions and concerns were taken care of and also going out his way to make sure that we were up and running in excellent time. - Daniel and Alanna