Poor/Inconsistent Quality Their product quality seems highly inconsistent. Our cats really enjoyed the first delivery and we looked forward to the second. When it arrived (late), our cats wouldn't go near any of the variety we chose for a few days. We found large fish bones in some of the containers. Most worryingly, our otherwise healthy cat vomited at least 15 times after eating the chicken shreds in broth. We really wanted to like Catperson but it's not worth the risk.

The worst customer service ever The worst customer service ever. My cat will not eat the food so I've been trying to get information on how to return the order for days. The customer has absolutely no chance of reaching anyone in a timely manner. You are completely at the mercy of someone from Cat Person to text or email at their convenience, and you don't dare send more than one text or email asking for help. If they want to make a go of it, they really should improve customer service.

Customer Service Is Great Although my cat didn't enjoy cat person, I really enjoyed them. I love their brand and especially the ingredient list. When I reached out to them to try and return the products, they were very responsive (they responded back on Monday when I sent an email on Saturday, got an auto response saying they won't answer until Monday because it was Thanksgiving weekend, which of course made sense). They made the return very convenient and asked that I donate the extra orders I have to a local shelter. Overall, I had a great experience with them, aside from my picky cat. :)

Unfortunately almost lost one of my cats to this addition to their diet Unfortunately, after two weeks of my cats eating this food, one of them had a severe blockage in his bladder to where he was unable to urinate. His bladder had ballooned three times its normal size so needless to say I came home one day and he was in terrible pain. 4/5 days at the vet and $700 later the blockage was removed his bladder flushed out and he is recovering. I realized adding more protein to their diet would require more fluids so I did purchase a water fountain for them as well as sometimes would fix this new cat food the wet food with water as well. From what the vets told me the new food threw his PH balance off leading to the blockage formation. Now both cats are on a prescription diet from the vets. I would like to see more information from these little companies letting people know this could happen. I’d rather be informed than come home and watch my cat die. Again I was using just the wet foods from this company. I didn’t think much of it when both cats started to eat less and less of this wet food. I just thought they didn’t like the current flavor. It took about three weeks for everything to settle back down after that vet visit.

Good product but takes weeks for shipping! My cat is a fan of the dry food, doesn’t care for the wet or treats. Make sure you order well in advance of running out because the length it takes to ship is terrible. I ordered a week and a half ago and tracking still says usps waiting to receive package. Seriously considering just switching to one of the healthier store brands. Been using for a few years and shipping times actually seems to be getting worse instead of better. Sad really, because the dry product is good.