Terrible customer service Terrible customer service Canceling my account I had to email twice about a lost package. It took them three days to get back to me. They tried to blame it on a book shortage. Terrible, terrible,terrible. Everyone knows that USPS is bad right now. McDonalds has better customer service. Do not recommend

LOVE BOOK OF THE MONTH LOVE BOOK OF THE MONTH. Cheap new books and early releases with excellent customer service.

Okay but delivery issues... I've been a Book of the Month subscriber for almost a year. And in general, it's pretty great. There selection is good and they highlight some great voices. That said, I have recently been experiencing a lot of delivery issues. I ordered my August box on July 31st. The first shipment never made it. They sent a new box. This box did not have the correct book. They are sending another but I haven't gotten a shipping confirmation. It can be a bit frustrating to wait so long when the objective is to order a book for the month of August. It's now August 20th and I still don't have the book I ordered.

I have loved BOTM for 2+ years I have loved BOTM for 2+ years. I think $17ish for a hardcover book every month is more than appropriate. The monthly selections are diverse from a lot of different genres with good options to choose from. I love to option to skip if nothing speaks to me but it has also expanded my reading and I find myself enjoying books I never would have read otherwise. I have contacted customer service and they were very helpful when I had questions. Great company!

BOTM customer service/Levi, from North Carolina! I want to reach out and let everyone know about the experience I had with BOTM. I thought I had canceled due to being subscribed to many things. I love BOTM but felt I could go back when I could afford it. BOTM took money out of my account because I just PAUSED my subscription and it was time for them to reopen my account. I called BOTM and got ahold of a young man named Levi from North Carolina. He said he worked from home. He was soooo mannerly, considerate, and was just a joy talking to. He helped me right away, explaining step by step about what was going to happen next. I wish all customer service employees were like Levi. Levi rocked his job!