WayForth

1518 Willow Lawn Dr., Suite 300, 23230, Richmond, United States
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2.90
Based on 20 Reviews

5

40.00%

4

0.00%

3

10.00%

2

10.00%

1

40.00%
About WayForth

WayForth is a full service transition company working with individuals and families offering downsizing, moving, estate and storage solutions.

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Sam Poloway
GB

Absolutely terrible service Absolutely terrible service. I had a delivery scheduled for 1-2 pm and they never showed up and even worse did not call me nor email me about the whereabouts of my things. This is the worst experience I have ever had with a moving company. I am now going to be sleeping on the floor for the near future until I can get my stuff out from them. If I could have rated them 0 stars I would.

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Michelle Ranaudo
GB

movers at Wayforth were amazing and… The movers at Wayforth were amazing and deserve a raise! They packed everything thoroughly. They were excellent with communication, respectful, and took their time, taking apart and putting together my furniture not to scratch any walls I couldn’t say more positive things about them!

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Tobias Goebel
GB

The delivery team was great and… The delivery team was great and courteous. However, the fact that there was a backlog of a month or so to get access to my stuff makes this service somewhat moot...

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Lindsey Ashcraft
GB

WAYFORTH IS A JOKE WAYFORTH IS A JOKE. NOT ONLY ARE THEY OUTRAGEOUSLLY OVER PRICED, COMMON SENSE WAS NOT EVEN USED IN PACKING UP MY BUSINESS. THEY WERE HIRED TO PACK ONLY PACK, NOT SWEEP UP, CLEAN, OR THROW OUT ANYTHING. VALUABLE AND IRREPLACEABLE SUPPLIES, NOTES AND PERSONAL ITEMS WERE FOUND IN THE DUMPSTER OR ARE ALL TOGETHER MISSING. THERE ARE OVER A DOZEN BOXES THAT WEIGH FROM 45 LBS TO OVER 100 LBS. THESE BOXES CONTAINED FRAIGLE GLASSWARE OR PAINTS, STAINS AND LIQUIDS. I LEFT SHRINK WRAP AND BEGGED, INSISTED, ENCOURAGED THAT IT BE USED TO KEEP THE 100S OF PIECES OF GLASSWARE ORGANIZED. IT WILL TAKE ME MONTHS TO UNDO THE CLUSTER OF A MESS THEY MADE. I HAVE SPOKEN TO SEVERAL CUSTOMER SERVICE PEOPLE AND GOT DIZZY FROM THE NON ENDING MERRY GO ROUND THEY HAD ME ON FOR WEEKS WITH NO RESPONSE. A “MANAGEMNT “ PERSON ON A CONFRENCE CALL WITH THE LOCAL REP. FINALLY CALLED BUT THEY JUST CONTINUED TO JUSTIFY THEIR ACTIONS BY BLAMING ME FOR CONTINUING TO HAVE THEM FINISH THE JOB THEY STARTED..THEN I WAS TOLD IT WAS MY WORD AGAINST THEIRS ABOUT THE ITEMS THROWN OUT!!! I AM GETTING STATEMANTS FROM 4 DIFFERENT PEOPLE THAT WITNESSED THIS INCLUDING MY FRIEND THAT WENT DUMPSTER DIVING. HOW DARE WAYFORTH ACCUSE ME OF LYING! THEY SCREWED UP REPEATEDLY AND QUOTING ME THEY SCRIPTED POLICIES ISN’T GOING TO CUT IT. THEY HAVE PARALYZED MY BUSINESS AND INCOME. I RETURNED 40+/- OF THEIR PRECIOUS LOGO PRINTED BOXES. I WAS OFFERED SOME SORT OF “CREDIT” FOR DOING THIS, HOWEVER, THEY DON’T USE USED BOXES! WHY, HOW INCREDIBLLY WASTFUL AND WAY TO GO IN CONTRIBUTING TO GLOBALE WARMNING. I BE ASHAMBED AND EMBARRASSED IF THAT WAS COMPANY POLICY. MY LAST CONVERSATION WITH WAYFORTH CONCLUDED WITH THE LOCAL SALES REP CALLING ME BY THE WRONG NAME!!! I KNOW THIS MESS IS FAR FROM OVER AND AS I OPEN EVERY BOX I AM WAITING FOR THE NEXT SHOE TO DROP OR STUPID ISSUE TO REVEAL ITSELF. HIRE ANYONE BUT WAYFORTH!!!!~!

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Sally Weare
GB

Bravo! Our items were delivered today, very well-wrapped, after being stored for @3months. We were thrilled with their careful handling, unwrapping and even assembly of our heavy California King Bed! Wish we had written down the names of the two guys who were especially helpful and kind—they were terrific! Will recommend your company to everyone!

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