Shopify shut my store due to an unlicensed theme from Trennder I purchased the Shopify Store Redesign package from Trennder and for a while I was really happy with it. However I recently received a DMCA takedown notice from Shopify saying the Trennder theme I purchased had been flagged as an unlicensed copy of the Impulse theme by Archetype Themes. My shop was subsequently shut down and I was told to purchase a licensed theme to get it reopened. I have contacted Trennder support 3 times over email, and again via live Facebook chat (which I can see was read by someone), and received no response. To Trennder support: this is not an ‘organic’ review, I have provided the Invoice number in the source box under the review and I’ve posted all relevant details below. I’d be more than happy to send you the Shopify takedown notice + proof of purchase a 5th time, so how about responding to my emails and providing some actual customer service instead of copy/ pasting the usual ‘must be a fake review from a competitor’ blurb. People reading this page aren’t fools – if you keep posting the same generic denial to every negative review they start to get an idea of what to expect from your customer support when something goes wrong. You guys dodge responsibility like it’s child support. Invoice number: 00437531-0001 Receipt number: 2044-8441 Dates of contact: January 10th, January 16th, January 23rd, February 28th

Excellent service and design Originally paid for a graphics package and was offered a free re-design as well. Stephen had really great customer service and was there to answer any questions along the way. Overall satisfied with the quality of the redesign. Would recommend Trennder Web Design to anyone looking to stand out from the competition in e-commerce!

Trennder does a fantastic job Trennder does a fantastic job, near instant customer service and support. I'm a pretty picky and demanding customer and that didn't phase them at all. Final website product was incredible, beautiful, functional and i'm so excited and proud of it. I cannot recommend them highly enough, one of the best purchases i've made in a long time...

They went above and beyond for me. They went above and beyond for me. I really appreciate their communication, they were always keeping me updated and answered to all my messages. They created the design that I wanted and helped me with all my requests. The most important thing is that the conversion rate went up significantly. I will hire Trennder for my other stores too.

Trennder redesigned our website Trennder redesigned our website. They achieved what we wanted and the result is fab!!😊