Absolute disgrace Absolute disgrace. For a company that provides services desks it is a joke. Unknown charges taken unlawfully off our credit cards. Support does not respond. They spent more time sending your marketing emails about how good they are and then fail to provide any service. Never believe what they advertise re pricing. Because none of the credit card charges match your packages. Disgraceful treatment of clients. Arrogant and useless.

4 days asking for support 4 days asking for support, and they have totally ignored and blocked our whatsapp to provide support to our clients.

Avoid at all cost Avoid at all cost. Ticketing system is very clumsy. When you are assigned a ticket, there is no notification. The tickets just sit there for days until someone actual physically notifies you. The calling system is no better. Calls are dropped, the app will show missed calls when your phone never rings, It will randomly put you in and out of the que.

Fresh-desk is very user friendly Fresh-desk is very user friendly. It allows the group to be included in all emails and workflows which is great for when colleagues are absent/holiday. Easy threads to manage timelines and responses without having to track and trace personal emails to get a clear understanding of the topic responses.

Very bad customer service! I was very happy to receive email from CEO of freshdesk where he mentioned that i am able to reach their team who can do a free demonstration with me, But when i tried reaching them since after 1st March till 5th March they are not even answering me on call with a resolution. While talking to them on live chat they have transferred me to my account manage who i dont know even exist in this world or not but i have not found him every reached me. Frustrating!