customer service was great. customer service was great. Onboarding was really good with the free training sessions. They are way better than other products we had contacted in our comparison. Very technical savvy and the app just works out of the box. We didn't have to pay external consultants to setup the business process. s********e doesn't support small businesses, they focused on selling. z*****k great UI but poor customer service and response time.

This company is terrible. This company is terrible. No one is ever reachable via anything but emails/tickets. There is no number or person you ever speak with. They have botched two phone port attempts completely because they can’t even get the number right. Ironically, for a company that sells customer support solutions they have absolutely the worst customer service I have ever experienced.

Talk about taking one of the best business decisions I have ever made We come from a Zendesk background which was not the greatest when it comes to support. We made the switch to Freshworks right around Aug 2020 right in the middle of the Covid19 Pandemic which was a tough uncertain stage to make these type of decision. After two and a half long years I can honestly say that FreshWorks is probably the best CX Software that I have worked with. We are handling thousands of customers every day through the Omnichannel platform and have never been in a better spot! We are absolutely loving FreshDesk and are planning to continue working with this amazing tool for years to come.

No Dark mode...HOW!!!!! Easy, 1 star because you still don't offer the simpel option of Dark mode. I have to use anoying extensions for only 1 out of 100 apps i use, and that F**** up a lot of other views Bunch of amateurs

We've been using Freshdesk for over 3… We've been using Freshdesk for over 3 years now and it's been great. It really helps us manage the large volume of requests that we receive from our clients. My only recommendation would be around the Satisfaction Survey. When someone responds to the survey, the email we receive back doesn't note the piece of feedback that they gave us. It would be nice to get that feedback in the email notification.