Best of the best of the best Freshdesk is a top tier CRM that has so many great features its hard to list. I have been using for almost 6 years now. They have the fastest service I have ever seen and I run a service organization. You can encorporate chat, sms, phone system, bots, instagram all into your system. You can run reports and schedule reports to your bosses to show the data on how many people are needed in what location or what products need improving. Its super easy to setup and you don't need an IT person to get it off the ground. Its the best CRM software I have tried and I have done most of them.

This company is terrible. This company is terrible. No one is ever reachable via anything but emails/tickets. There is no number or person you ever speak with. They have botched two phone port attempts completely because they can’t even get the number right. Ironically, for a company that sells customer support solutions they have absolutely the worst customer service I have ever experienced.

4 days asking for support 4 days asking for support, and they have totally ignored and blocked our whatsapp to provide support to our clients.

This appeared in my Facebook feed… This appeared in my Facebook feed saying that I had signed into it through Facebook. I've never heard of the company before and certainly never logged into to it. I wonder what shady tactics they use to achieve this.

I was charged for a full year without… I was charged for a full year without my approval and without the ability to cancel few days in the year. I reached out to customer support to no avail. I would be highly suspicious regarding these kind of practice. Something is off. Update: After some recrimination, Freshdesk finally refunded my money. I updated the experience from 1 to 3 stars for that reason.