Trying to bully customer with scare tactics to purchase products. After registering online to gather information about trademarking my company's logo and name back in October 19 2022, the call came from Harry Carter from trademarkemergent.com on the 1st week of November telling me that my company's name has been filed in the state of North Carolina for trademark and that unless I purchase the service of trademarking that such name with them right away, they will have to move forward with the North Carolina based filing and I would loose the use of my company name due to trademark infringement law. I quickly became suspicious and did a fast google search on Mr Carter's company, Trademark Emergent +1-213-567-9671 or +1-866-581-3762 at 300 E Esplanade Dr, Oxnard, CA 93036, all the while he was trying to bully me with care tactics and intimidation so I purchase the trademark package from him. I hang up on him after I learned from reviews that they might strongly be a scam, and he kept on calling my phone and kept on trying to scare me. As I did not give into his tactics, I waited a few days and called to file a complaint about his behavior and how unpleasant he was on the phone trying to bully me into buying a product. When I called I Spoke to John Ustanbak that sounded pretty much the same as Harry Carter (thick middle eastern accent) and he did not want to transfer me to a manager unless I gave him a customer name and phone number I was calling about although I clearly stated the reason of my call was to speak about the behavior of Harry Carter and that I wished to remain anonymous unless discussing with a manager. Clearly John wanted to block my call and did not want to take any action regarding my request and stated he was a legal assistant, then a paralegal, then he was a customer service specialist, and never offered to have anyone speak to me about my concerns unless I gave him phone number and name to pull up account info. Just for the record, I only signed into their website to gather information about the process of trademark my company logo and name... and now I am becoming a target for their scare tactics and bullying practices, trying to get me to pay for a service that may just be a scam.

100% regret hiring them! I feel like a dumbass even as I write this, but I got contacted by another company summer of 2022 saying that someone was contesting my business name and logo and offered to Trademark it for me to protect it. I decided to find my own company to do the Trademark and found these guys under a different name, (sadly I can't remember that name now-it's been over a year ago). So, I paid their fees to "rush" the copyright and waited for the trademark to come in a few weeks, as they promised. However, no trademark has come yet (it's been well over a year) and every few weeks or so they will call me, always from a different phone number, to say the government wants more money or I need to register in more categories which will cost more money, etc. I felt there was something wrong with what they were saying, so I pulled up the list of fees and when I didn't see the fees they were asking for on the government website, I called the trademark office directly a few months later. The trademark office told me that yes, an application had been filed (which is why they get 2 stars instead of 1) but that everything else they've been telling me is untrue. I am in the categories I need to be in, I don't have any other fees outstanding nor will I. And, the real kicker, they cannot rush a trademark application, so I will just have to wait until the trademark office gets to it, which will be about 1 year. Today I got a call from them saying my application has been abandoned. How is that possible when they were paid in full to complete the trademark over a year ago? Now I will have to call the trademark office again to make sure, but my gut feeling is this is untrue, too. I 100% regret ever hiring them to do the application. Turns out, it's not that hard to do yourself and I wasted a lot of money and frustration dealing with them.

Great service They have very perfect service they always answer my questions nicely and kind. They are patient with you if you don’t get something. I highly recommend them

They delivered as promised They did everything as promised so far. No complaints, great service and my 8 digit serial was issued and on the uspto website much sooner than we expected. Swift Bey Empire Trust

Excellent service Excellent service, very organized and provided all the information I needed.