Rick Sanchez
KEIgnore the positive reviews! Ignore the positive reviews! Its 2024 they are now in the scam phase! They took my money and gave very ret4rded renpsonses without explaining why.. Very poor customer services 0.1/10
Kevin Githae
KEPending Paypal Top up transaction Did a transaction, Mpesa to Paypal. The transaction was successfully debited from my account to Thunes. However, it seems there was a technical glitch between Thunes and PayPal and the transaction failed. On engaging the customer care, they seem to happy to close ticket rather than resolve issue. First one said I retry transaction yet they have my money that would lead to double payment. The other one just sees failed in system transaction status and does not review first if they're in receipt of my money and second which leg did it fail: Between myself and their end as the intermediary or their end and PayPal. Service has always operated smoothly up until now, but the lack of due diligence by customer care and because of witholding my money and not admitting they have it, its a star rating of 1 for me.
Geoffry Kiprotich
KEExcellent Quality if service and user friendly platform deserves a 5 star rating
Jonas Diniz
PTJust avoid it No real customer support. Website pages broken, bad service. I've made a purchase having them as middle man, there's still no confirmation of payment from their part, while I had my money taken from my bank for a long time.
Bryan Mungai
KETried to withdraw from Paypal to Mpesa… Tried to withdraw from Paypal to Mpesa but the funds were refunded. When I contact Thunes customer care they say my account is under investigation. When I ask why, they do not give any reason and then say they do not know when the investigation will be complete. It has been more than a week now and I still can't withdraw anything. A very unprofessional and snoopy company. Stay away from them if possible.