Started with One Problem, Ended Up With Another. The technical person took about 45 minutes to solve my problem and then created another problem which lead me to calling Quickbooks technical support. He couldn't explain why my Quickbooks software was having an issue. Something that I thought would take 20 minutes to solve ended up taking 3 hours of my day. I'm a business owner, and I don't have 3 extra hours in a day. At the end of the day, my issues were resolved.

I’ve never had so many problems with a… I’ve never had so many problems with a computer system. It’s crazy that I’ve had to purchase a computer system that would not run properly without having to pay for monthly support. I have to call in all the time because you always have to fix something. You should make a system that works properly or compensate your customers for all their wasted time

Had some issues with getting in touch… Had some issues with getting in touch with the help desk a couple of times. The wait time was somewhere from 30 - 60 minutes on two different Saturdays. During the week the wait time is not as bad but it could still use some assistance. Once I was able to get a person on the phone EVERY TIME the individuals were very nice and helpful.

Although the support person was… Although the support person was friendly and pleasant and tried a few things to fix my problem, my problem was not fixed and the work-arounds suggested by him were not practical. This program is more complex than our business requires. I will be sharing my suggestions with Accupos and hopefully the program will become more versatile to a number of business models.

This customer support person is amazing! He needs a raise! This customer support person is an asset to Accupos. So interested and willing to help. Patient and so friendly. Please pass along our review to this representative. He should be rewarded! You don't get technical support at this 5 star level anymore these days but we did today! Thank you