Same as the person's review right below… Same as the person's review right below mine. Except I put in a cancellation request a MONTH in advance. They just refuse to cancel my account. As the person mentioned you have to do it through the ticket support system they don't allow you to cancel your own account. In my situation, everytime I tell them to cancel my account they just close my ticket and keep my account active. Still active to this day.

Very bad experience from this provider. Very bad experience from this provider. Signup at your own risk! Their subscription description was not what I was provided. When I contacted their helpdesk, I was asked to pay additional for the services that I wanted. Then it became a matter of '.. we will get back to you in 3-5 hrs ...' which they never solved anything. When I finally had enough of this rubbish response over 3 months, I asked for a refund. They cancelled my account but never refunded any money without any notice. My account was dropped. Now I'll just keep on asking them to refund my money. AND submit a bad review anywhere where they exist on the internet until I get a refund. Home | Change Password | You are login as .............. | Log Off Ticket Update .............. (client) said: Hi, I had thought I signed up for a Docker hosting plan. However, it looks like a Plesk hosting plan. How do I deploy a docker container to the hosting plan? Do you have any documentation on how this is done? Steve Z. (staff) said: We are checking the status of the server and your account details. We will get back to you with an update. ETA: 3-5 hours Kind Regards, Support Team Michael B. (staff) said: Hi .............., Kindly be advised that for the remote node support, Docker requires an extra license to run on a shared server. You may check it at https //www. plesk. com / extensions / docker/ Kind Regards, Support Team .............. (client) said: Hi, I did not want a remote node support plan for docker. When I signed up for the Docker hosting, your system did not mention this at all and the additional extra licenses. What I wanted was for a plan that I could host my docker containers. Steve Z. (staff) said: Thank you for your inquiry. Your problem has already been assigned to another staff and he will certainly get back to you ASAP. We appreciate your patience while we are solving this case. ETA: 3-5 hours. Kind Regards, Support Team ..............(client) said: Hi, I did not get any updates on this. Steve Z. (staff) said: Thank you for your inquiry. I will be looking into your issue and I will provide you an update once it is available. Your patience is truly appreciated here. ETA: 3-5 hours. Kind Regards, Support Team .............. (client) said: Hi. Still no updates on this? Steve Z. (staff) said: I am looking into your case now and I will be attending into it shortly. Your patience is highly appreciated. Thank you. ETA: 3-6 hours Kind Regards, Support Team .............. (client) said: Hi. No updates still? Its been many days already. 8 Nov 2023 12:22pm Steve Z. (staff) said: We are checking the status of the server and your account details. We will get back to you with an update. ETA: 3-5 hours Kind Regards, Support Team .............. (client) said: Hi. I keep getting your email saying ETA 3-5 hrs. But still no updates. 24 Nov 2023 5:30pm SIN ..............(client) said: Hi, if you are not able to provide me with a Docker hosting platform as I had originally signed up for, please cancel and refund my money. 04 Dec 2023. .............. (client) said: Its been many months and still no responses from your end about this. I also found that my access has been suspended and no refund has been made. Please refund. .............. (client) said: You have cancelled my account without any confirmation and have not refunded my money.

really bad really bad. signed up, email service is junk and needed private external email, servers are so slow its not funny, support barely answers or takes forever to answer and clearly cannot be bothered to do anything. they read support tickets and just leave them on read, unreal. considering just charging back. i joined through hostforlife.eu they seem to have several domains for the same company. edit see reply below this company just lie about everything, i have all of the proof. and everyone should read these reviews before wasting away money on this "company"

Don't spend your money there! Their support didn't give the attention I needed. The server hour was wrong and they didn't want to update it. On the top of that, if you're planning on sending emails from your application, be ready to pay for the business email package. To finalize, they gave me some DNSs to update on my domain company that make my application go offline. After all that, they still didn't reimburse me for the three paid months.

Very bad service experienced! I hosted a website with them 2 years ago, yeah was a bit cheap, that is why I choose them. After couples months the site down, they fixed but down again after couples days. They back to me that the SQL server is down. I was a bit shock they don't know the server is down until user complained. The explain from them is a cheap plan always with these sorts of risk. Last week the site's webmail not working, the business can't run without email communication. Then they give me an alternate webmail address and told me that are identical with the original one. After I login, all the sent/ received emails are gone, like a new setup emailbox. I just kept asking why all email lost if they are the same, finally they told me that "We did reload the email service and this is why you see this issue. Please always make sure you ask all your users not to leave any emails on the server.". No apologize, not feeling sorry. The story not ended yet, but I am so disappointed with the service they provided, UNRELIABLE and RISKY!