I needed support they took 2 days to… I needed support because my products were not sinking. They took 2 days to get back to me and fix the problem. This means my shipment will be delayed. A chat and phone support would give your clients a more efficient experience.

The Data synchronization from Amazon… The Data synchronization from Amazon was not working (waited for more than a day), and although I received a reply relatively quickly on my email from the support ( to send SKU list in a csv or xls to the support team in order to load SKU list ), I could not come back to the team within the 3 days trial period. So I could not try the application as I could not see any SKUs there, and I haven't received any feedback/offer to prolong the trial because of these technical problems.

API within Amazon has been… API within Amazon has been disconnected. Support said they were working on it. It's been a week and still now word. I followed up for an update and still they have not responded to my email. Very disappointed.

Horrible Customer Service I'm currently on the free trial and have issues with the tool. I have contacted customer service 3 times without any response. I was going to subscribe to the pro plan but now very hesitant after this poor customer experience.

The MWS connection didn't sync provided authorization to their software and amazon showed process finished successfully. on their dashboard it showed they don't have MWS authorization. when contacted support nobody responded.