Sent Wrong Size Filters I ordered six 19x25x1 Merv 8 filters on 2/25/2023. On 3/10/2023, I received six 10x12x1 Merv 8 filters, that is, the wrong size filters. I called Factory Direct Filters customer service on the day of the delivery, 3/10/2023, and was told to keep the 10x12x1 Merv 8 filters and that the correct sized filters would ship on 3/12/2023. Not having received the correct filters, I emailed Factory Direct Filters customer service describing the problem on 3/21/2023 but received no response. Then, I called customer service again on 3/23/2023. The rep indicated that it may be a while before the correct filters ship. On 4/25/2023, I wrote a letter to Factory Direct Filters, describing the above. I have not received the correct size filters nor a refund for $66.58. I've used Factory Direct Filters for many years with no problems. This experience has been horrible.

Poor quality and size Just received my 2 - 5” media filters that were supposed to fit my Trane furnace. About 1/4” too tall and had to be forcibly pushed into the furnace tearing some of the filter. Contacted customer service and was told that’s the only size they have and wanted me to go to FedEx and send them back. Sorry your problem not mine. Refused to send me a replacement even after I sent numerous pictures. Avoid

Ordered filters on 8/3/18 Ordered filters on 8/3/18. Order placement was for a very difficult size (19 7/8 x 21 3/8). Home Depot and Amazon could Not fill the order due to unique size. Filters were delivered 8/16/18. Just replaced the filter. Fits perfect. Order was placed within 8 business days for a unique size. Outstanding order fulfillment. Will place an order in the future. Bravo Zulu factory direct filters!

Bad customer service Ordered previously with no problems but this time after ordering my shipment arrived 3 weeks late. Also when i ordered one of my set of filters i clicked on "12" filters on their site but the box only had 6 in them. i emailed them and they said if i wanted 6 more i can order more. THAT WAS NOT WHAT I WAS EMAILING ABOUT. They took no responsibility for their mistake. They ended up saying (paraphrasing here) "oops. Typo. We let web people know. Bye." So nothing being done to mitigate the situation. Horrible customer service.

DO NOT EVEN GO TO THEIR WEB PAGE DO NOT EVEN GO TO THEIR WEB PAGE. IF YOU DO EXPECT TO RECEIVE EMAILS EVERY DAY AND IF YOU DELETE ONE ANOTHER IMMEDIATELY POPS UP. I HAVE REQUESTED SEVERAL TIMES THAT THEY STOP SENDING ME THESE EMAILS AND THEY STILL KEEP COMING. UNLESS YOU LIKE NUMEROUS EMAILS FROM THE SAME COMPANY, STAY AWAY FROM THIS OUTFIT.