No Customer Service Thinking of buying from EEFX ? Think again ! We ordered a 20ft x 30ft greenscreen to be delivered to UK They DO NOT respond to emails, if you call by telephone they give excuses like "The Box is to big for the shipper", or " having quality control issues" They do not respond to any answerphone messages, and will not confirm a tracking or shipping number No emails sent to them will be responded to They state 6-10 days manufacture on their website. When getting through on the telephone, Rachel the sales assistant will act like they are completely innocent, when asked why they don't communicate with their clients, they do not have an answer, just excuses Still waiting to find out if the order we have placed will ever be delivered. Think the sales service is bad, what happens if you have a problem with the order after receiving it ??? I cant guess what the after sales service is like ! Stay well clear ! Extremely bad customer service.

Awful Ordered green screen 6 weeks ago. They haven't shipped product, return emails or phone calls.

Save yourself the hassle of a Credit Card dispute I ordered my 10x14 a month ago and still have no shipping information or confirmation as to when it will ship. I have been told two weeks in a row that it is scheduled to be complete in 2 days. Two weeks later and now they aren't answering the phone. IN 13 YEARS OF INTERNET PURCHASES THIS IS THE WORST COMPANY I HAVE DEALT WITH!!!!

the worst company I woluld give zero stars if that were an option. Customer service is nonexistent I have called, emailed and faxed them too many times with no response. When I finally spoke to someone, they said UPS could not deliver to my address. No confirmation number or tracking number were ever issued. I am filing a dispute with my credit card company. On facebook two other eefx customers told me of the same results. Buyer beware! FRAUD!

Fraud 85 days after order, no product received. No response to 5 phone calls over 3 days or an email (someone else contacted them prior to this being handed over to me and apparently got some response - just a vague "will ship soon," which never happened). The only "response" I got was that a 2 days after my last contact, which included an email and phone message requesting they cancel & refund, they sent a tracking notice email. However, all they did was generate a tracking number - they never actually shipped anything. That was weeks ago and there the number remains... just a number with no actual shipment. Even if they had STARTED manufacturing when they sent that tracking number (2 months late), it still should have shipped by now according to their own stated lead time. Don't order from EEFX, and if you already have (and paid via paypal), make sure you dispute it within 45 calendar days. Don't bother trying to contact the company.