Poor costumer service Poor costumer service! Received an unasked for refund for a product and was blamed and accused of unwillingness to repay even though I was misinformed by Unlax Music Store staff as to the timestamp of the refund. Do not trust this company any longer and will not be shopping there again.

TERRRIBLE CUSTOMER SERVICE AND RETURN POLICY I bought the 12inch tongue drum, which was sent in a Cmaj key, instead of what i ordered Dmaj. After 3 weeks of chasing up and asking for answers. Customer service advised to NOT return as they won't pay for return shipping and will be very expensive, they said i should give away or sell 2nd hand. TERRIBLE and LAZY store policy. The drum also sound cheap and tinny compared other brands i've now looked into. Don't support this business, they are just money makers.

you are responsible for return shipping fee even if the product is defected I ordered the 12" Tongue drum, it sounded very nice. There was a problem with 1 key, The support asked me to send a video and they spotted the problem directly. The process was very slow (to get a feedback from them) but efficient at the end. I wasn't happy with paying return shipping fee, as per their e-mail "return shipping fees are not included, as stated in our return terms". They ignored my follow-up email about this issue. It seems that someone else reported a problem with a key as well in the reviews. I won't buy anything from Unlax Music store, if there is a risk of defect and I will be ending up paying return shipping fees.

Got one of the smaller drums from them… Got one of the smaller drums from them last April. It sounds a little bit different from the main ones they have on youtube videos and that is the reason why I removed one star from the evaluation. It was good, not as good as the main ones.

A good product but.... A good product, but I could never get it to work as it did in the videos, even with the drumsticks that came with it. It's probably my fault, but I'll give it to a good buddy who might be able to use it better than I can. I'm not knocking the quality; it's just that learning to play it well and taking full advantage of its sounds isn't easy in my opinion. Of course, you incur that risk with anything, so I'll say the problem I'm having is most likely due to my own fault.