This is by far one of the worse… This is by far one of the worse companies I've every dealt with. They have had multiple team changes. It has been around 14 months that I have paid in full and received nothing. Today a senior project manager called me and said they would start working on my files again. I thought great, this is really awesome. Then towards the end he said I would have to pay more to get the videos copyrighted, about $1300 each video. Now I had another project that they did not complete, so a total of 3. I asked if they could use the money from that third project to compensate for the copyright fees. They refused. So I paid thousands of dollars and have nothing and they expect me to pay a few thousand dollars more. If I didn't receive this call today I would have been ok and really took it as a lesson learned. But, the fact that they have to audacity to ask for more money really pushed me to a breaking point.

Took my deposit and ghosted me Took my deposit and ghosted me. Finally got on the phone with a representative and they refused to return my money. Stay away from this company,

Over $1200 WASTED on this company! We paid Citrus over $1200 Feb 12, 2001 to construct a cartoon for our business to advertise with. After numerous attempts (over months of trying) to get them to understand how to construct our avatars (they kept getting them wrong) they stopped communicating with us. On June 18, 2021, Sarah Watson requested our mailing address to send us a refund check. The check never arrived nor has Sarah responded to our subsequent inquiries about the missing check. We will NEVER trust this company again! On Monday, I will be filing an official complaint with the Ohio Attorney General's office.

Is anyone interested in a class action… Is anyone interested in a class action lawsuit? The BBB tried contacting them - no response. I got a letter from AG in California - gave some steps to proceed. I imagine they operate several shell dbas. I sent them a lot of money and they never completed work. Sarah to Luke and now James Parker. Did not want to but we will have to go next level - they are not interested in good business. Pure 100% theft of my money.

Look for alternative solutions. Working with Citrus Animations has been an ongoing challenge. I want to work with them, but they seem to change the rules on a whim and communication is a major issue. There is a significant language barrier and Citrus Animations will change timelines and budgets whenever they feel the need. We had done 3 videos with them and I was hoping to have a long-term relationship with them. Unfortunately, the moment I spent more money with them upfront, the quality of service and urgency subsided. There are LOTS of animation companies that can do exactly what Citrus does and I would recommend looking for alternative solutions. The lack of empathy and customer support and/or response is astounding.