Amazing on-boarding - so happy I moved to NorthOne I’ve been looking to make the switch to a digital bank for a while. My business has been growing steadily, but I haven’t been able to get the responsiveness from my traditional bank that I’ve needed to keep pace with critical finance functions. I was blown away by how easy it was to switch and so impressed with the onboarding experience provided by Brandon — he really understood what my biggest pain points were and addressed them proactively and comprehensively. It definitely gave me confidence that I made the right move.

NorthOne support team - great! I had a wonderful experience with Mariam on the support team. I reached out to ask how I can send a same day ACH and she was able to help me and show me a cool feature that NorthOne has to automatically send an email to the receiver. That saved me time and the receiver even reached out to thank me for the email! Thanks Dene for being so quick and helpful. You rock!

This bank sucks This bank sucks! Stay away if you want your funds to clear this year (or this week). They say 3-5 business days. That is a farce! It always takes seven days. There are no five or six-day possibilities. Try Relay Financial. That's where I'm going.

Stay Far Away Last month they started "upgrading" accounts. Ever since then, I've been locked out of my account for weeks. Their support number doesn't work. They don't answer chat messages or emails anymore. How on earth can a "bank" not have any line of communication with customers, lock them out of their accounts for weeks, offer no transparency with "updates", and act like everything is fine. For weeks they have been telling me the update would be complete and that access would be regained. I've filed complaints with the BBB and the Consumer Financial Protection Bureau. Highly advise not opening an account at NorthOne.

Love Northone Great solution for businesses with multiple offices, it's Simple & easy to use and has lots of great tools. The transition was quick & simple & customer service is very helpful.